Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and skilled Customer Service Representative to join our crew in Budapest, Hungary. In this position, you will play an important role in providing exceptional customer support to both internal and external customers. You will be accountable for handling various tasks such as administration, order management, quotations, and master data.

Key Responsibilities

• Collaborate with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues in a timely manner!
• Become proficient in using our Customer Relationship Management systems to efficiently handle and lead customer interactions.
• Closely carry out to company policies, operational regulations, and departmental training guidelines to ensure consistent delivery of extraordinary service.
• Resolve and efficiently implement daily, weekly, and monthly key performance indicators to measure and enhance service delivery.
• Actively participate in efficiency and productivity initiatives to drive overall team performance
• Seek assignments and projects as needed to meet the ambitious goals of the business.
• Consistently demonstrate attention to operational details and leverage required computer systems to maintain a high level of data accuracy and quality.
• Assess individual customer requirements and direct activities to appropriate partner departments when to ensure exceptional service delivery.

Skills

• Demonstrate high integrity and compliance in all aspects of the role, building trust and confidence with customers and colleagues.
• Display exceptional attention to detail and accuracy, ensuring flawless execution in all customer interactions.
• Possess strong problem-solving skills and the ability to multitask optimally in a fast-paced environment.
• Exhibit self-motivation, passion, a positive demeanor, and excellent collaboration skills to create a collaborative and inclusive work environment.
• Demonstrate strong written and verbal communication skills, optimally conveying information and resolving customer inquiries.
• Possess good interpersonal skills and the ability to efficiently prioritize workload to meet goals and exceed customer expectations.
• Exercise good judgment in a customer-focused role, making sound decisions to ensure customer satisfaction.
• Take initiative in daily routine tasks and system issue resolution, proactively seeking solutions to meet customer needs.
• Skilled in using Microsoft Office applications, effectively employing technology to support customer service activities.
• German language knowledge at below intermediate/intermediate level

Experience

• Previous customer service experience preferred, particularly in an SSC/multinational/office environment. However, fresh graduates are also welcome to apply, as we value a diverse range of experiences.
• Experience with ERP systems is preferred but not crucial, as training will be provided to ensure success in the role.

Education

• Government Body award or high school graduate required. Equivalent experience will also be considered, making this opportunity accessible to a wider range of applicants.

Working Conditions

• This position primarily involves computer work, including repetitive typing and regular use of multiple displays. Other physical demands are typical of an office environment, ensuring a comfortable and productive work environment.
• Benefits will be discussed during the interview screenings first stages

What We Offer: 

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. 

• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. 

• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. 

• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. 

• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. 

• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.