Business Analyst, Operations– Quezon City, Philippines

Are you driven with a passion for problem-solving and continuous improvement? Would you like to be part of a team in helping a NYSE listed global financial services company focusing on translating business requirements into technical requirements? Then it’s time to join Western Union as Business Analyst, Operations.

Western Union powers your pursuit.

The Business Analyst contributes to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.

Responsibilities:

• Work closely with stakeholders from multiple business units to gather, analyze, clarify, and document business requirements and translate them to system requirements.
• Contribute to improvement of business processes by gaining a deep understanding of the current state and identifying bottlenecks and inefficiencies.
• Build strong working relationships with teams across the globe and cross functional business partners to ensure alignment on requirements, project scope and timelines.
• Provide end user support to facilitate adoption of new features and documents and resolve reported issues where applicable.
• Develops and maintains reports, dashboards, and scorecards to track key performance metrics from multiple data sources.

Requirements:

• Bachelor’s degree preferred.
• Demonstrated experience delivering well-documented data requirements, translating business requirements into technical requirements, and working with relational database concepts, including writing moderately complex queries for ad hoc analysis (>3 years).
• Minimum 2 years in complex retail/consumer financial services/payment services organizations with multiple financial products, or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering, Bank Secrecy Act, and related laws and regulations is preferred.
• Minimum of 1 year experience building functional requirements for Conversational AI platforms or Chat platforms that focus on chat analysis and implementation support is preferred.
• Project management experience/knowledge with ability to drive projects to successful completion preferred.
• General understanding of SDLC and agile frameworks required.
• Experience working with Agile/Scrum teams preferred.
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
• Ability to interact and communicate effectively, orally & in writing, with all levels of management.
• Knowledge of MS Project, MS Excel, MS Word, MS Access, SQL, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau.
• Experience in using collaborative project management tools like JIRA preferred.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.
• HMO coverage with free unlimited dependents from day 1 of employment
• Performance incentive program / Performance Bonus
• Unique incentive program
• Hybrid working arrangement.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-HR1 #LI-Hybrid

Estimated Job Posting End Date:

08-30-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.