Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

Our Technology Center solves industries’ and organizations’ most challenging problems with leading-edge technologies. Our Bulgarian Technology team is currently implementing complex global projects in a vast portfolio of industries – e-commerce, retail, insurance, banking, telecommunications, automotive, public sector, travel and culture.

The role is available for Sofia, Plovidv, Varna, Burgas, Ruse.

The SAP Maintenance Functional Level 2 Engineer for Order Management is responsible for the ongoing support, maintenance, and enhancement of SAP Order Management processes. This role involves troubleshooting, configuring, and optimizing SAP functionalities to ensure efficient order processing and fulfillment. The position demands a deep understanding of SAP SD and related modules, along with strong analytical and problem-solving skills.

Key Responsibilities:

• Provide Level 2 support for SAP Order Management processes addressing and resolving incidents and service requests.
• Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal functionality.
• Collaborate with Level 1, Level 3 support and cross-functional teams to ensure resolution of complex issues and successful project delivery
• Configure and customize SAP SD module to meet business requirements related to order management, including order processing, pricing, billing, and delivery.
• Develop functional specifications for custom reports, interfaces, enhancements, and forms (RICEFW).
• Work with ABAP developers to implement custom solutions
• Analyze current order management processes and recommend improvements.
• Conduct regular system health checks and performance tuning.
• Create and maintain detailed documentation of configurations, processes, and procedures.
• Participate in SAP implementation and upgrade projects, providing expertise in order management processes .
• Conduct testing, including unit testing, integration testing, and user acceptance testing
• Ensure compliance with company policies, industry standards
• Implement and maintain security measures to protect sensitive data within the SAP system

Technology Stack Used & Required Knowledge:

•  Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 3-5 years of experience in SAP SD, with at least 2 years in a support or maintenance role.
• Proficiency in SAP SD configuration and customization, including order processing, pricing, billing, and delivery.
• Strong understanding of order management processes and related business functions.
• Experience with integration points between SAP SD and other SAP modules (e.g., MM, FI, PP).
• Basic knowledge of ABAP programming and debugging

The Rest of the qualities, you know them:

• Leading and organizing teams of various sizes
• Client Facing Skills
• Travel Availability (short/long term)
• Flexibility in using different technologies/ platforms
• Ability to shift gears quickly and cope with change
• Analytical & Detail Oriented
• Confident, proactive and self-motivated
• Disciplined and “Team first approach” oriented

Benefits:

• Employee Assistance Program
• Career Counselling
• 30 day paid time off
• Hybrid working regime
• Options to buy shares
• Relocation Bonus
• Luxury health & dental insurance
• Life insurance
• Bonuses for special occasions
• Certification
• Food vouchers
• Multisport cards
• Fuel card/Public transport card

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