We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Job Profile Summary:

The Infrastructure Reliability Engineer is responsible for ensuring the optimal operation of virtual infrastructure support platforms and software operations. This role involves supgrading, integrating, and maintaining technologies, as well as documenting critical dependencies and issues. The Infrastructure Reliability Engineer will also be responsible to resolve technical issues and monitor the capacity and utilization of the infrastructure used by Global Automation Center of Excellence.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

People Leader Role: No

Key Accountabilities:

Individual Accountabilities:

• Ensures that virtual infrastructure support platform and software operations
• Selects, upgrades and integrates new technologies; maintains existing technologies
• Documents and executes simple software components of larger architectures
• Documents critical dependencies and issues where necessary
• Installs and configures software
• Maintains security certificate, including a process of refreshing the certificates as necessary
• ​Resolves critical technical issues relating to software or hardware
• Monitors the capacity and utilization of the infrastructure, including validation of the monthly financial chargebacks
• Ensures that large-scale distributed systems operate optimally
• Greater positive impact to specific organizational entities
• Contributes to the success of a team

Key Shared Accountabilities:

• Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
• Understanding of software development lifecycle
• Understanding of how technology supports Manulife business strategy
• Experience designing, implementing and maintaining large-scale distributed systems
• Needs classroom training for new disciplines
• Finds his/her own way in tutorials and documentation
• All interpersonal skills meet requirements for role
• Strong working knowledge of key aspects of role
• Staying abreast of developments in own technical discipline and able to recognize and translate these to own working environment
• Participates in functional demos utilizing new tech; less controls required
• Sees actions as a series of linked steps
• Understands informal structure, company culture, cooperation & information sharing within the company
• Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods
• Constantly learns from both success and failure
• Good organizational and problem-solving abilities that enable you to manage through creative abrasion
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
• Experiments with emerging technologies and understanding how they will impact what comes next

Decision Authorities:

• Straightforward tasks likely to be completed to an acceptable standard
• Able to achieve some steps using own judgement; supervision needed
• Possesses analytical skills and appreciates complex situations but only able to achieve partial resolution

Working Conditions:

• Shift Schedule: Rotating
• Work Arrangement: Hybrid

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].