In this role you will be responsible to assure the right material, the right quantity, at the right time for Aptiv customers and to achieve a customer satisfaction level of excellence. Reporting to Customer Logistics Team Leader and to the Production Control & Logistics Director, you will work in a team with daily communication between the factory departments and with the assigned customers.

Your Role
 

• Oversee a portfolio of assigned customers, being responsible for customer order
  management and delivery schedule follow up, as a Customer Key Contact inside the Production Control & Logistics Department.

• Participate in customer meetings, understand customer profiles and strategic plans.

• Ensure customer communication, coordinate and escalate customer issues within the organization.

• Monitor demand fluctuation vs forecast, data analysis via SIOP.

• Support cross-functional internal teams (production planning, quality, warehouse and shipping).

• Monitoring of customer service levels: KPI reporting, pursue and analyze customer
  satisfaction level and logistic claims.

• Control and monitor Premium Freights (special shipping costs – outbound).
   

Your Background

• Degree in International Relations, Management, Industrial/Systems Engineering, Production Control & Logistics or equivalent;

• 1 – 3 year experience on Production Control & Logistics;

• Proficiency in spoken and written English; Knowledge in German, French or Italian is a plus;

• Excellent interpersonal and communication skills

• Excellent teamwork and problem-solving skills

• Advanced knowledge on Microsoft Office, SAP or similar ERP system
   

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

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