Product Management Analyst - 6 months secondment

• You are curious and passionate to scale assurance solutions
• We are ambitious in transforming lives of customers using business practices
• Together we will deliver innovative solutions at scale for our customers

Do what matters

Retail Banking Services (RBS) area are the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

See yourself in our team

As part of Controls and Customer Outcomes, a function for the Retail Bank, we are responsible to work based on the Assurance framework that adheres to Remediation principles and necessary regulatory standards.

Here, we drive enhancements to business practices and processes by sustaining a focus on controls and customer advocacy to deliver better outcomes for our customers, shareholders and the community.

In this role

You will be working in the Product & Solutions Management team and support one of the critical areas within RBS Remediation. You will be responsible for assurance activities including data testing, quality control of data files and reporting issues.

Other responsibilities will include:

• Analysing business requirements, creating and documenting steps to validate requirements and derive acceptance criteria, including using Microsoft Excel whilst providing feedback on test results
• Validating the impacted customers based on acceptance criteria
• Constantly thinking outside the box for testing business requirements
• Performing issue tracking – recording and following-up to resolution
• Provide daily project status reports and participate in project meeting, where required
• Constantly communicating with internal stakeholders regarding Remediation projects
• Identifying and escalating issues whilst meeting deadlines and achieving KPIs
• Completing administration tasks and maintaining project related trackers in line with the Standard Operating Procedures and supporting the effective delivery of our remediation projects

We’re interested in hearing from people who have

• Proficient knowledge of Microsoft Word, Excel and PowerPoint
• Basic technical skills and knowledge base in the Assurance space with knowledge of the Retail Bank
• Good organisational skills with the ability to work independently as well as collaborate in a team environment
• Good analytical skills and attention to detail
• Is a fast learner and use best judgement when required
• Basic understanding of the Banking products will be desirable
• Prior experience in an Agile working environment is preferred, not mandatory
• Pride themselves on their strong time management skills meeting deadlines and KPIs
• Adaptable to new methodologies, tools and framework
• Working knowledge and experience in Selenium and Python is added advantage
• Enjoys working through fast‑paced project life cycles

Working with us

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our career’s website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

If this sounds like the role for you then we would love to hear from you. APPLY NOW

Advertising End Date: 13/04/2026