Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.  

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.  

People – We win as a team.  

Customer – We deliver customer-centric solutions.  

Continuous Learning – We learn and always aim to be better.  

Innovation – We innovate every day.  

Results – Results matter for all of us. 

Job Title: Service Market Development Representative

Who you are:  You have energy and drive in abundance, a passion for serving our customers, and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.  

Position Overview:

Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. You’ll partner with our customers to ensure they have the right instrument plan coverage to provide the best care to their patients each day. You will drive opportunity generation and conversion for the Epredia Service Business revenue growth while increasing market penetration and achieving sales targets. You’ll be responsible for more than just selling. You’ll drive positive experiences by focusing on our top priority: our customers. You’ll work with a variety of stakeholders in a dynamic organization to make a positive impact in the healthcare industry.

Location: This is a remote opportunity. The ideal candidate is located on the Eastern Time Zone.

What you will do: 

• Manage targeted customer calls, quote inquiries, product inquiries, and documentation requirements to further the growth of the entire Service portfolio
• Proactively and reactively pursue service revenue; including billable service, lost contracts, and warranty conversions
• Utilize Salesforce.com and ServiceMax to accurately and effectively track activity and update leads, accounts, opportunity information, and sales funnel for proper management of the territory
• Work effectively in a coordinated effort with cross-functional service members composed of Field Service Engineers, Field Applications Specialists, and Field Service Managers
• Research and negotiate within the market to secure service revenue
• Maintain a pipeline of opportunities to meet or exceed revenue growth objectives
• Perform sales calls and vendor relations with all customers and potential customers in the assigned territory primarily by phone, but face-to-face customer meetings may be required
• Develop and maintain effective customer relations with key decision makers such as purchasing and end users within assigned territory
• Keep informed of new products/services and other general information of interest to customers, incorporating this data in the business plan
• Support all required legal documentation for securing service business
• Communicate with leadership any customer issues or potential problems
• Leverage the sales and field service teams for information, lead generation, and market intelligence
• Additional point of contact for customer escalations

Qualifications & skills:

• 2+ years of sales experience with demonstrated results, preferably in the healthcare or service industry
• Bachelor’s degree, preferably in the sciences or business management is preferred
• Ability to build customer relationships at all levels of the organization, including executive and C-suite
• Experience with Salesforce and ServiceMax preferred
• Must be willing to travel to customer locations, if needed

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TO ALL RECRUITMENT AGENCIES:  Epredia does not accept unsolicited third-party resumes.
 

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.