The Customer Services Analyst (LATAM) supports the delivery of high-quality customer service across the regional supply chain. This role focuses on order management, issue resolution, and collaboration with internal stakeholders to ensure a seamless customer experience. It offers the opportunity to build strong customer relationships, contribute to operational excellence, and support continuous improvement initiatives within a fast-paced MedTech environment. 

Key Responsibilities: 

• Process and manage customer orders in alignment with established procedures and service levels 
• Serve as a primary point of contact for customer inquiries related to orders, deliveries, and product availability 
• Coordinate with supply chain, logistics, and commercial teams to support timely and accurate order fulfillment 
• Monitor and track order status, proactively communicating updates and resolving issues 
• Maintain accurate and complete customer and order data within internal systems 
• Support onboarding of new customers, ensuring proper setup and adherence to processes 
• Assist in identifying trends and recurring issues through basic data analysis 
• Contribute to continuous improvement initiatives to enhance customer satisfaction and operational efficiency 
• Ensure compliance with company policies, procedures, and the Johnson & Johnson Credo in all interactions 

Qualifications 

Education: 

• Bachelor’s degree required (Business Administration, Supply Chain, Logistics, or related field preferred) 

Experience and Skills: 

Required: 

• 0–2 years of relevant work experience in customer service, supply chain, or operations 
• Ability to manage multiple priorities in a dynamic and fast-paced environment 
• Attention to detail and commitment to accuracy in order processing and data management 
• Basic analytical skills with the ability to identify trends and support problem-solving 
• Proficiency in Microsoft Office tools (Excel, Word, Outlook) 
• Ability to collaborate effectively with cross-functional teams 

Preferred: 

• Experience supporting LATAM markets or working in a regional/global environment 
• Familiarity with ERP or order management systems (e.g., SAP) 
• Understanding of supply chain and logistics processes 
• Strong communication and interpersonal skills with a customer-focused approach 
• Experience in healthcare, MedTech, or regulated industries 
• Exposure to continuous improvement methodologies (Lean, Six Sigma) 
• Experience handling customer onboarding or account setup activities 
• Ability to work with reporting tools or dashboards to support decision-making 

Other: 

• Languages: Spanish and English fluency required; Portuguese is a plus 
• Travel: Minimal travel, primarily regional 
• Certifications: Not required 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. 

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

 Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. 

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