At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Internal Patient Transporter is a non-clinical, non-certified associate responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay.  The Internal Patient Transporter is also responsible for the transport of patients within the hospital environment by wheelchair, stretcher or bed.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all patients, location staff and co-workers. Acknowledges and greets patients within 30 seconds while maintaining a professional and friendly demeanor. Uses patient last name at all times when appropriate.- 20%
• Explains all procedures to the patient prior to beginning transport. Collects transport equipment and returns it to the appropriate storage area. Ensures patient comfort, safety and privacy at all times.- 15%
• Communicates patient needs to clinical staff upon arrival to the designated area. Communicates patient arrival and/or departure to appropriate clinical staff. Must perform a physical handoff with receiving clinical staff. Confirms patient identity in accordance with written standards before transporting patient- 15%
• Ensures that patients are not left unattended while in the care of the transporter. Transports and secures medical charts when conducting patient transports. Utilizes proper safe patient handling techniques. Escorts visitors as needed between departments; provide way finding services as needed.- 10%
• Demonstrates proper use of the patient transport tracking system/log sheets. Provides oxygen tanks on transport equipment as requested. Is familiar with hospital emergency codes and procedures in accordance with Joint Commission standards. Maintains accuracy and composure while under pressure.- 20%
• Appropriately uses salutation of the day. Uses Towne Park proper phone etiquette. Posts up in appropriate areas when not completing tasks.- 10%
• Conducts an effective and efficient room presentation. Knowledge of all hotel, hospital and outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc. Does not perform duties other than those outlined above without direct approval from Towne Park manager.- 10%

The total amount of time for all functions of the job

100%

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park
• Must complete HIPAA Training provided by Towne Park and, if required, by the hospital

Work Experience:

• One to three months related experience and/or training; or equivalent combination of education and experience
• Customer service experience preferred
• Internal Patient Transport experience preferred
• Computer experience preferred

Knowledge:

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of principles and methods for moving people.

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Must be able to understand 24 hour and military time systems

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.

I understand that every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties that I will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.  I accept that at any time there may be modifications or changes to the above job description.