Pricing & Catalog Support Advisor plays a key role in supporting clinics after they have transitioned to AmeriVet’s unified catalog and pricing structure on our cloud-based PIMS (Provet). As we move from a mix of legacy systems to a common platform, this role is part of our centralized support team—providing clinics with a consistent, reliable resource for catalog and pricing-related questions. 

This position is focused on supporting clinics once they’re on Provet—responding to incoming requests through our central ticketing system (Freshdesk), making approved updates in the system, and helping clinic teams navigate the standardized structure with clarity and confidence. You’ll work closely with the Veterinary Leadership Team and other internal partners to resolve issues, provide guidance, and support adoption across the network. 

Reporting to the Manager, Pricing & Harmonized Catalog Advisor, this role is part of a cross-functional team focused on supporting care delivery, improving operational consistency, and enhancing the experience for teams, clients, and pets. 

Job Responsibilities 

Catalog & Pricing Support 

• Develop a comprehensive understanding of AmeriVet’s unified catalog and pricing structure from both veterinary and business perspective. 

• Respond to catalog and pricing-related requests submitted through Freshdesk, delivering timely, accurate, and clinic-friendly guidance. 

• Make approved updates to services, products, pricing, and related catalog elements in the system. 

• Help clinic teams understand how to use the catalog effectively in their day-to-day workflows. 

• Track and document requests to ensure visibility, consistency, and knowledge sharing. 

• Maintain timely resolution of incoming requests in alignment with support team expectations and SLAs. 

• Proactively develop training materials to address recurring questions and common themes.  

• Communicate with a clinic-first mindset—building trust and offering clear, empathetic support grounded in real-world workflows. 

Catalog Stewardship & Governance 

• Review incoming requests for new codes or catalog changes, using sound judgment to escalate complex or high-impact issues to appropriate stakeholders as part of the governance process. 

• Ensure updates align with broader catalog structure and are handled in a way that avoids duplication or unnecessary complexity. 

• Help maintain a catalog that is scalable, practical, and easy for clinic teams to navigate and use effectively. 

Cross-Functional Collaboration 

• Collaborate with the Veterinary Leadership Team, implementation partners, and support office teams to address clinic needs and maintain alignment on catalog and pricing approach.  

• Share field insights to inform improvements in training materials, documentation, and various aspects of the catalog and pricing structure.  

• Identify and action opportunities to improve internal tools, workflows, or knowledge-sharing processes that enhance the support experience. 

• Contribute to projects involving pricing updates, catalog enhancements, or broader operational initiatives. 

Background, Experience and Qualifications 

• Minimum 2+ years of experience in a veterinary environment, with a strong understanding of services, products, and billing workflows. 

• Proficiency in one or more practice management systems (e.g., AVImark, Cornerstone, Pulse, Impromed). 

• Strong communication skills, with the ability to build trust and rapport with diverse clinic teams. 

• Proficient in Excel and Microsoft 365; comfortable working with spreadsheets, reports, and mapping files. 

• Highly organized and detail-oriented, with strong time management skills and the ability to juggle multiple clinics at various stages of rollout. 

• Adaptable, self-starter mindset with the ability to manage multiple initiatives in a fast-paced, high-growth environment. 

• Genuine passion for veterinary medicine and improving the clinic experience for teams and clients alike. 

• This is a remote position; however, travel may be required <10% of the time, including visits to clinics and attendance at workshops held at our support office in San Antonio.