• Responsible for the successful execution of one or more HR process(s)  

• Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)  

• Drive increased productivity and compliance through identifying opportunities for process improvements, standardization, and simplification within assigned area (s)  

• Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, People Leaders, and HR partners 

• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements  

• Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication  

• Continuously build and share area of expertise; keep current with internal and external updates and changes 

• Participate in internal and external HR Operations audits 

• Develop a strong working relationship with the GE HealthCare HR, People Leader and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues 

• Preparation of year-end reporting & associated statistics 

• Provide ad-hoc operational support for assigned process 

Qualifications/Requirements  

• Bachelor’s degree from an accredited university or college in related area 

• Fluency in English, knowledge both verbal and written 

• Prior professional work experience within HR Operations and/or Service-oriented environment.  Ideally within a multinational organization 

Desired Characteristics  

• Solid interpersonal skills: ability to work effectively in a team-based environment  

• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness 

• Proficiency in HR systems (ex. Workday) and technologies  

• Ability to quickly embrace new technologies 

• Supportive team player with a drive to create a positive work environment 

• Applies solid judgment ensuring integrity, compliance, & confidentiality 

• Passion for continuous process improvement and simplification 

• Strong analytical and problem-solving skills with proven ability to organize and analyze data  

• Ability to work in a fast-paced, rapidly changing work environment, prioritize multiple tasks and meet deadlines 

• Self-starter who can manage multiple tasks simultaneously with minimal supervision 

• Comfortable delivering against quantitative and qualitative performance metrics  

• Proficient in the use of Microsoft applications: Outlook, Excel, Word, and PowerPoint  

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