Client Success Office – UAT Support

Posted:
11/25/2024, 2:29:30 PM

Location(s):
Mexico City, Mexico

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support ⋅ IT & Security

Develop, implement, and end-to-end testing strategies using quality processes, tools, and methodologies. Translate requirements for products, systems, infrastructure, and software into test specifications. Create and implement test plans. Develop, implement and/or execute test plans and tests, including accessibility testing, as required. Monitor and manage test results, ensuring testing objectives have been satisfied.

As a UAT Support it is required to: 

  • Identify and raise / escalate as needed any challenges or inconsistencies within their area of responsibility.
  • Be able to identify possible areas for improvement, enhancements (at product, process and tools level)
  • Adhere to strategic direction set by Management when establishing near-term goals.
  • Interact with Management within the team, cross area, interact with collaborating areas (CIO, Incident Support, Technical Teams, CS Tower managers)

And as a User Acceptance Test (UAT) Support Coordinator, you will need to:

  • Work closely with the Product Owners of the different requirements and user stories in scope and be able to develop a detailed UAT Plan.
  • Create the detailed scenarios and expected results based on the high-level use cases presented by the Product Owners.
  • Work closely with the different intervenient areas (Release Management, CIO IT Delivery partners, Product Owners, System Integration Testing Lead) to build a thorough plan and make sure the milestones are met to help achieve a clean go live.
  • Validate that the business requirements are met based on the in-scope test cases.
  • Coordinate all steps needed to accomplish UAT (understand scope, profiles needed, request for the accesses, coordinate with the testers, assign scenarios and follow-up the testing progress).
  • Report, log and follow-up on any defects until closure to make sure they don’t impact the production environment once the new scope is implemented.
  • Coordinate daily check-in meetings during UAT to understand the progress, plan for the day and address any possible issues timely.
  • Provide daily updates on the UAT progress to the business.
  • Escalate as needed.
  • Assist the development Lead during Cutover.
  • Coordinate business checkouts once the code is in production.
  • Coordinate with the Business / Management the corresponding go – no go and obtain the formal sign off.

MUST HAVE  

  • 2-3 years of experience in Test Engineer role or similar.
  • English language fluency (written and oral).
  • Needs to be proactive, self-starter, able to understand how the requirements “translate” to the detailed level. 
  • Understand issues management process. 

 

NICE TO HAVE  

  • Testing automation skills
  • Scenarios detailed design and status reporting
  • Quick learner, able to deal with ambiguity.   
  • Basic understanding of MMS functionality.  
  • Qualtrics Dashboards (must have prior reporting/dashboard experience with any other tools)  
  • Familiarity with Ticketing systems (ServiceNow, ADO, etc.) and Work Management Tools (Jira, Confluence, etc.)

🌈 AT ACCENTURE, EQUALITY DRIVES INNOVATION 

Did you know that Accenture was named the most diverse and inclusive company in the world? 

We believe that the workforce of the future is an equal workforce for all. 

All decisions regarding the employment selection process will be made without distinction, exclusion or preference based on race, color, gender, sexual orientation, disability, age, religion, political or trade union opinion, nationality or socioeconomic origin or any other grounds provided by applicable law that would have the effect of nullifying or impairing equality of opportunity or treatment among candidates. 

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing