Major Responsibilities/Activities

• Produce, manage and execute events including, but not limited to, the following:
• Tennant events: Griffins Hockey, Gold Basketball, and Rise Volleyball Games and events.
• Concert and Live Productions.
• Banquets, Meetings and Conferences.
• Van Andel Arena Ancillary Events, both inside and outside of the facility.
• Working knowledge and understanding of Riders and Production Documents for concerts and Live Productions.
• Evaluate Rigging Overlays for Concerts & Live Productions ensuring Production Staff are in contact with local labor and secure engineering evaluations and bridle plans through outside vendor (if necessary).
• Develop event documents to effectively communicate with all departments regarding operational needs.
• Serve as an overall resource to all departments for the assigned event.
• Determine proper staffing levels according to event requirements and general facility security and safety.
• Ensure production requirements, event estimates, and final billings are completed timely
• Maintain post event summaries and correspondence as required for all events.
• Act as liaison between the client and facility reassuring that all requirements are met and facility rules, regulations and policies are adhered to.
• Provide quality customer service to facility staff, clients, and the general public.
• Work alongside the Front of House Coordinator on customer service initiatives and follow up requests for events as necessary.
• Perform front of house operations as the Front of House Manager for events when needed.

• Possess a team player mentality and easily adapt to changes in a multi-client environment.

Minimum Requirements

• Four (4) year Bachelor’s degree in a related field from an accredited college or university preferred.
• Three (3) to five (5) years of related experience in the meeting planning or event planning industries.
• Equivalent combination of education and experience may be taken into consideration.
• Proven ability to develop, organize and communicate event documents for the staging of large-scale public events.
• Effective communicator and decision-maker in a high-pressure, fast-paced work environment. 
• Ability to organize, plan, and prioritize daily workloads.
• Proven ability to meet stringent deadlines through multi-tasking, and ability to work effectively in high-pressure situations.
• Skilled in establishing strong customer relations and meeting or exceeding customer needs and expectations.
• Computer proficiency in Microsoft Office and basic office equipment.
• Knowledge of computer aided design programs (CAD) such as AutoCAD, preferred.
• As a condition of employment, qualified applicant will be subject to a background check, including criminal history, driving history, previous employment verification and character references.

Essential Physical Functions:

• Working under extreme deadlines under pressure.
• Working extended hours, including nights and weekends.
• Frequent lifting, bending, walking and handling and lifting heavy equipment up to 50 lbs. required.
• Exposure to bright lights, extreme temperatures and loud noise.
• Excellent speaking and listening skills, requiring the perception of speech.
• Capable of sitting, standing, and walking for extended work hours.