Posted:
9/3/2024, 4:37:39 AM
Location(s):
Philadelphia, Pennsylvania, United States ⋅ Pennsylvania, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
DevOps & Infrastructure ⋅ Software Engineering
Workplace Type:
Hybrid
Job Summary
Job Description
DUTIES: Drive issues through closure by engaging all appropriate resources; resolve software issues using ITIL Incident and Problem Management frameworks; write SQL queries to extract data from MySQL; monitor application performance using AppDynamics; build, test, and deploy Infrastructure as a Service (Iaas), Platform as a Service (PaaS), and Software as a Service (Saas) solutions within cloud platforms, including Pivotal Cloud Foundry, AWS, and Azure; monitor infrastructure and log analytics, and automate and create dashboards using Grafana; build dashboards using Kibana; create and close tickets using ServiceNow; document activities using Confluence; develop microservices and service-oriented architecture (SOA); perform change management and release management; lead technical bridges and provide troubleshooting direction; provide guidance and recommended solutions to complex technical issues; act as an advocate for Engineering Operations procedures, policies and processes; ensure projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering; create data and metric systems to track operational workflows; maintains records of results and feedback; analyze data and metrics, identifies problem areas and provides actionable insight to management; provide input to Engineering and vendors on defects and required enhancements; attain all relevant industry standard technical certifications; perform complex and routine maintenance tests for designated areas of engineering; identify, isolate and escalate issues to appropriate personnel; ensure that all maintenance is properly validated to minimize subscriber impact to (ideally) zero; contribute to design considerations for new products or architectural changes to existing products; assist with or leads efforts to build new application infrastructure, coordinating efforts across teams; and analyze problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Position is eligible to work remotely one or more days per week, per company policy.
REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and two (2) years of experience resolving software issues using ITIL Incident and Problem Management frameworks; writing SQL queries to extract data from MySQL; monitoring application performance using AppDynamics; building, testing, and deploying Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) solutions within cloud platforms, including Pivotal Cloud Foundry, AWS, and Azure; monitoring infrastructure and log analytics, and automating and creating dashboards using Grafana; building dashboards using Kibana; creating and closing tickets using ServiceNow; documenting activities using Confluence; and developing microservices and service-oriented architecture (SOA); of which one (1) year of experience includes performing change management and release management.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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Website: http://corporate.comcast.com/
Headquarter Location: Philadelphia, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 1963
IPO Status: Public
Last Funding Type: Grant
Industries: Internet ⋅ Telecommunications ⋅ TV ⋅ Video ⋅ Web Hosting