Job Category:

Customer Service

Job Family:

Product Strategies and Customer Experience

Job Description:

As the Customer Experience Manager (Team Leader) you will be responsible for optimizing pricing execution systems and processes to improve accuracy, maximize customer satisfaction, and grow Schreiber profitability.  You will collaborate cross-functionally to develop best in class processes and strategies to align with business objectives and ensure consistency across the organization.

This position will be located at our home office in Green Bay, Wisconsin. We offer a hybrid work schedule, with a minimum of 3 days a week onsite.

What you’ll do:

• Hire, train, coach, establish, and evaluate developmental activities for team members. Identify opportunities for professional growth.

• Develops a team culture of continuous improvement, transformation, accountability, influence, and advocacy of change through partners, systems, and processes for the entire customer experience team.

• Guides team in making decisions that directly impact the organizations cash flow and profitability.

• Work closely with Sales, FP&A, Product Strategies, and Transportation to develop and maintain pricing policies, guidelines, and strategies to align with business objectives and ensure consistency across the organization.

• Monitor, maintain and communicate KPIs, enabling leadership to clearly understand outcomes and impact on financial results.

• Evaluate, advocate for, and maintain best practice pricing tools and practices to increase flexibility, efficiency, and accuracy.

What you need to succeed:

• 7-10 years Customer Experience, Sales, Supply Chain, or Finance experience
• Demonstrated ability in leadership and organizational influence on behalf of the customer
• Strong analytical and quantitative skills
• Excellent communication, organization, and analytical skills
• Self-motivated, creative, and flexible

Eligible partners will receive:

• Get not one, but TWO retirement benefits.  When you join our employee-owned company, you’ll be part of our Employee Stock Ownership Plan (ESOP) from day one.  In addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount – about 8% of your earnings – toward your retirement every year.  That’s a company contribution of around 16% in retirement savings annually.  That’s hard to beat!
• Earn bonus pay. You’ll have an opportunity to earn incentive pay twice a year when we meet our company goals.
• Ready to make a move?  Receive a $10,000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for a U.S. Salaried position.   
• Childcare costs. Get up to $5,000 annually to help you with the cost of childcare.  Monthly contributions toward childcare expenses, including independent babysitters.
• Earn $ for focusing on your health. Depending on your medical plan enrollment, earn $1,200 in your HSA or as a cash payout for prevention activities.  Plus, use your $600 lifestyle spending account for reimbursements related to health, fitness, weight management, mental health and social wellness.
• Pursue development that’s relevant to your role, career goals and the company. Plus, we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.
• Get access to medical, prescription drug, dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.
• Experience caring like you’ve never experienced it before. We have a program that’s completely organized by and for other partners who need extra help. It’s called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.

Sound like a company you’d like to be a part of? Click Apply.

Need extra assistance with the application process? Contact [email protected] or call 920-437-7601.

​For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.

Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.

An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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