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Verify the accuracy of memorial orders against the finalized memorial design before they are submitted for printing, Provide outstanding Customer Service to internal and external customers; and adhere to high Quality Control standards.

Essential Job Functions:  Must be able to perform the essential functions of the job with or without reasonable accommodations.

• Verify the accuracy of memorial orders against the finalized memorial design before it is submitted for manufacturing.
• Design basic memorial products according to the customer’s requests.
• Answer staff questions and solve problems as needed.
• Meet with families to explain and provide step by step assistance in completing the ordered MEMs product package for complete customer satisfaction.
• Review MEMs documentation to ensure it is complete and accurate.
• Design MEMs products according to the customer order.
• Answer staff questions and solve problems as needed.
• Ensure that the MEMs product is set up correctly for print, to avoid errors and rework.
• Review posted charges against the product order to ensure accurate figures.
• Review submitted photos, documentation and other items for complete customer satisfaction.
• Provide feedback to the Arrangers on special requests, and approve photographs for product use.
• Follow up on pending orders, and inform management of pending orders.
• Must be able to multi-task, set priorities, and organize work.
• Think critically about work processes, troubleshoot situations, and take remedial action.
• Adhere to Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer service issue to provide satisfactory resolution.
• Understand and achieve annual SMART goals.
• Participate in cross training and skill development opportunities to improve competency and customer service.
• Report to work on time and maintain standard attendance.

Experience and Education:

• One to two years’ experience as support staff in a customer service environment
• Minimum of an A.A. degree in Graphic Design, or equivalent

Special Skills:

• Must know how to operate:
  • Photoshop
  • PageMaker/In Design
  • Illustrator
  • Adobe Acrobat
  • MS Office software including web based navigation
  • Flexi Sign Pro, or equivalent
• Bilingual a plus
• High accuracy with data entry

Compensation:

$21.00/hr - $24.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits:
Part-time associates working an average 20 hours a week may be eligible for 401(k). 

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Category (Portal Searching): Marketing and Advertising

Job Location: US-CA - Whittier