Learning Management System (LMS) Support Specialist

 

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Learning Management System (LMS) Support Specialist for their Somerville, MA corporate office.  

Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position will report to the Director of Learning and Development.

Essential responsibilities:

• Monitor the configuration, performance, and utilization of the Learning Management System (LMS) to ensure continuous operations and access for end users.
• Manage LMS integrations with client systems.
• Develop proper configuration of online training content through understanding of SCORM, browser and other eLearning support standards.
• Provide administrative support through LMS Inbox/ticketing system by monitoring and responding appropriately and timely to emails and requests.
• Provide support to users on LMS functionalities, including but not limited to troubleshooting technical issues, log-in/access, course registrations, and LMS navigation.
• Manage the creation, assignments and maintenance of user accounts, groups, departments, roles, and permissions in the LMS.
• Collaborate with stakeholders, SMEs, content creators, and instructional designers to ensure learning materials are accessible and maintained in the LMS. 
• Ensure training records are processed in a timely manner, in accordance with policies and procedures.
• Create and maintain LMS-related documentation, user guides and reference materials.
• Generate and analyze reports on user assignment, engagement, and course completion.
• With input from stakeholders, design and apply assessment tools to measure training effectiveness, track, and report outcomes.
• Perform other duties as needed and assigned.

Requirements:

• Minimum of an Associate degree.  
• 2+ years of work experience as a Learning Management System (LMS) admin.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
• Excellent administrative and problem-solving skills with a proven ability to effectively manage tasks, prioritize workload, and meet deadlines.
• Good project management and organizational skills to balance the demands of multiple projects and deadlines.
• Detail-oriented with proficient written and verbal communication skills.

Preferred qualifications:

• Associate degree in Adult Learning, Learning Technology, Instructional Design, or a similar technical field.
• Experience with Cornerstone Saba LMS highly preferred. 
• Knowledge of learning content standards (e.g. SCORM).
• Experience with report writing and modification.

 

#LI-Hybrid

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!  

To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website! 

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697.  The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.