What You Will Do

• Review dealer merchandising claims to ensure compliance with program requirements, business rules and applicable policies.

• Develop and deliver training for dealers and business partners as necessary.

• Lead dealer and internal audits to ensure processes are working as intended and in control.

• Collaborate with claims analysts in other regions to drive consistency across claiming processes.

• Conduct data analysis to identify trends, root cause and drive process improvement initiatives.

• Lead and serve on projects that drive our GMP strategy including auto claiming, program simplification and system improvement opportunities.

Skills

• Customer Focus and Relationship Management: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Assists in linking organizational objectives to customer needs and expectations. Differentiates roles and responsibilities in business relationships. Works with dealers and internal business partners to address critical issues and resolve them.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Comfortable developing and delivering presentations to internal teams, leaders and dealers.

• Decision Making and Critical Thinking: Recognizes, clarifies and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives.
  Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
  Negotiating: Utilizes techniques for establishing rapport and building trust.

What You Will Have:

• Education: Bachelor’s degree

• Minimum 4 years of experience 

Top Candidates Will Also Have:

• Prior work experience in Pricing or related job role

• Experience with Power BI, direct experience with Caterpillar dealers, understanding or pricing strategies, project management

• Auditing / accounting experience

Language

• Pre-Advanced English

• Intermediate Spanish

Additional Info:

Limited travel required (5% or less of working time)

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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