At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Solution engineers are key individual contributors in the region, essential for creating outstanding customer experiences through customized solutions and fostering innovation. They can function as a generalist, handling all the listed activities below, or specialize in one or more areas like CX consultancy, partnerships, solution and product, or industry specialization.

Responsibilities:

• Gain a deep understanding of customers’ businesses to identify which solutions and products can enhance their operations.

• Design innovative solutions tailored to meet customers’ business needs.

• Gather technical requirements and create technical solutions and service integration plans.

• Address technical and security questionnaires.

• Deliver engaging demos and proof of concepts (POCs).

• Perform scoping exercises and provide service quote estimations.

• Produce detailed and accurate technical documentation.

• Configure and customize Infobip solutions to align with customer requirements.

• Ensure timely, within scope, and budget project delivery, exceeding customer expectations.

• Conduct consulting and solution enablement sessions, documenting meeting minutes.

• Develop conversational workflows and strategies (dialog flows, wireframes, templates) for Infobip products.

• Document and share solutions and best practices within the department through active participation in the Community of Practice.

• Monitor market feature requirements and provide feedback to guide product feature development.

• Maintain a thorough understanding of Infobip’s products and solutions, both technically and commercially, staying updated on changes and upgrades.

Qualifications:

Why our employees choose us (and stay)?

• Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

• Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.

• Connect globally – Work with people from all over the world. We put the “global” in globalization.

• Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

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