Front Office Desktop Support Engineer – Trade Floor

 

Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting Market Data systems such as Bloomberg and Reuters.

 

Responsibilities:

• Dealing with IT support issues & queries via Service NOW
• Provide both First & Second Line Support
• Manage day-to-day support to ensure stability, reliability and availability of applications and services for the business within the Front Office / Trade Floor
• Escalating issues as necessary per established escalation policies
• Collect diagnostics and other supporting evidence to identify the root cause of problems
• Create and maintain all operational documentation, processes and procedures

 

Essential Experience:

• Experienced Desktop Support Analyst
• Microsoft Windows & MAC OS
• Active Directory
• Desktop Hardware
• Microsoft Office
• Mobile Devices
• SCCM desktop client management
• Front Office
• Market Data systems such as Bloomberg and Reuters
• Excel
• VDI / Citrix
• ITIL certified / understanding