Primary City/State:

Phoenix, Arizona

Department Name:

IT Network Services

Work Shift:

Day

Job Category:

Information Technology

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are seeking a highly motivated IT Tech Analyst III to join our IT Network Services organization. In this role, you will collaborate closely with directors to ensure accurate and up-to-date inventories, develop and maintain KPI reporting to drive data-informed decision-making, and act as a liaison between technical teams and business stakeholders to enhance communication and alignment. Additionally, you will support project engagement efforts, providing coordination and analysis to help ensure successful project execution. The ideal candidate will have strong analytical skills, attention to detail, and a proven ability to navigate between technical and business environments effectively.

Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020, 2021, 2022 and 2023!

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for leading application and hardware lifecycle management functions across all IT Infrastructure and Operation platforms inclusive of, but not limited to: Desktop, Data Center, Server Operating Systems, Infrastructure (Storage, Virtual Machine, and Cloud, Network), Endpoint, Database, and Operations. This position will be required to demonstrate technical knowledge of infrastructure, network, and operations processes to achieve Information Technology objectives relative to the company’s business and healthcare requirements. Participates in feasibility studies, RFI development and capital budget planning. Provides technical information regarding current and future industry concepts, hardware and software.

CORE FUNCTIONS

1. Acts independently to provide knowledge, guidance, research and fact-finding expertise to define, design, and modify specifications and processes for complex information systems.

2. Defines and documents requirements for system enhancements or to resolve system deficiencies. Maps experiences and requirements back to the external inputs to confirm fit with desired scope and customer preference.

3. Creates project specifications, establishes technical vision and analyzes tradeoffs between usability and performance needs. Assures the proper business case has been provided and the solution fits with overall strategic direction.

4. Writes and reviews requirements analysis and user stories. Develops conceptual sketches, wireframes, visual mock-ups, and develop prototypes for demonstration of concepts with the business stakeholder. Acts as liaison between business units and IT.

5. Provides high level expertise to the development of fully integrated testing scenarios. Develops comprehensive test plans, ensuring information that crosses multiple systems are considered and included. Performs testing and post-production validation. Ensures testing is completed. Documents testing. Creates any necessary documentation and support materials. Communicates system and process changes to the business.

6. Leads the process of Business Governance and prioritization of requests. This includes backlog management, and agile process management for Scrum or Kanban. Attends change advisory board (CAB) meetings, if appropriate.

7. Ensures all changes under functional area of responsibility are assessed for impact on service levels, including SLAs, OLAs and underpinning contracts. Anticipates and prevents or manages situations where demand for a service exceeds delivery capacity.

8. Oversees the effective, correct, and consistent application of data analysis and decision making based on facts. Develops solutions by applying accepted processes or creating new approaches to leverage technology from abstract information.

9. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge and three years of technical support experience is required, including maintaining, monitoring and in-depth troubleshooting of technical systems.

Must be able to develop conceptual sketches, wireframes, visual mock-ups, and develop prototypes. Must be proficient working with spreadsheets, databases, word processing and presentation software.

Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Must have knowledge of Information Technology in a fast-paced environment. Requires exceptional communication, both written and verbal.

Working variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Bachelor’s degree in Information Technology, Business or related field preferred.

Experience in the healthcare industry preferred. Project management experience preferred.

Advanced knowledge of Microsoft applications preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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