Scheduled Hours

40

Position Summary

The Department of Pediatrics at WashU Medicine is seeking a Clinic Operations Manager for its Gastroenterology division and one other division. This pivotal role will actively manage clinical and administrative staff while supporting patient care initiatives in collaboration with ambulatory clinic personnel and with guidance from the Clinical Director. The divisions support patient care and procedures performed at St. Louis Children’s Hospital and Children’s Specialty Care Center (CSCC) clinic locations.

The successful candidate will have demonstrated management capabilities combined with deep knowledge of clinical workflows, ambulatory data, and supporting processes. Experience with patient safety and quality initiatives, data driven decision making, and effective communication skills are a must for this key role in an academic medicine environment. Exceptional professional judgement is required as is experience with daily, clinical ambulatory operations including, but not limited to, overseeing staff and physician schedules, and leveraging clinical metrics to drive improvements while tracking overall progress for the division. This position is responsible for identifying and implementing best business practices, serving as the prime communicator of division level information, and is the point of contact for the Clinical Director. Demonstrated success managing varying levels of staff in an academic healthcare setting is required. Expert knowledge of Epic is highly desired.

Job Description

• Manage clinical operations of across multiple sub-specialty clinics within the adult division. Works to maintain and grow services by developing positive customer relationships and high levels of customer satisfaction. Provides management direction and assistance in resolving issues and complaints by team members, physicians, patients and referring physician offices.
• Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost effective manner. Develops and implements performance and quality improvement processes and monitors for effectiveness.
• Interface with clinical support services and assures processes for scheduling, registration, technical training to ensure job knowledge and processes are relevant, effective and efficient.
• May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs. Assures licensing and certifications are up to date / current.
• Participate in development of operational budget and is responsible for implementation and management, overseeing and approving supply purchases and educational requests for clinicians and staff. Develops and implements methods for managing par levels to promote cost containment efforts. Ensures coordination and maintenance of related spaces, equipment and supplies. Provides reports, analysis and maintains records as required.
• Ensure patient safety at all times and educates / reinforces safety related policies, procedures and practices. Works closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs. Maintains compliance with existing policies and procedures.
• Other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.
• Ability to lift ten lbs. from floor to waist and carry ten lbs. for short distances.
• Push and pull occasionally with moderate force .
• Coordinate hand movements to write, type, manipulate folders and client body parts.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Management (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

Master's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Ambulatory Care Management, Clinical Administration, Clinical Workflows, Communication, Customer Service, Data Compilation, Defining Problems, Epic Systems, Front Desk Operations, Insurance Verification, Interpersonal Communication, Medical Records Management, Medical Staff Management, Microsoft Applications, Organizational Processes, Patient Services, People Management, Problem Solving, Safety Practices, Solutions Development, Technical Knowledge, Telephone Triage

Grade

C14

Salary Range

$74,900.00 - $116,000.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.