Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell.  

Join us and chip in to our singular mission—enabling our customers to make the world healthier, cleaner and safer. 

When you’re part of the team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. 

Position Location: Budapest, Hungary 

Position Summary:  

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Order Management Representatives provide exceptional order management service, promptly and accurately when responding to internal and external customer requests.  

Key Responsibilities: 

• Process and follow up all written/web orders within the division’s guidelines, liaise with other functions (sales, warehouse, finance, customer facing team…etc) to resolve issues and ensure timely handling of requests with senior support if vital 

• Initiate creation/modification of customer accounts in co-operation with data maintenance and quote maintenance teams 

• Follow-up order process from order entry until order fulfilment including checking Hold stop codes on a regular basis 

• Become knowledgeable in the Customer Relationship Management systems 

• Adhere to company policies, operational regulation, and departmental training guidelines 

• Meet daily/weekly targets

• Work on assignments/projects on ad-hoc basis

Skills: 

• Display attention to detail and accuracy in the workplace 

• Have the ability to identify and solve problems and to multitask under tight deadlines

• Possess self-motivation, passion, a positive demeanor and perform as a great teammate 

• Strong written and verbal communication skills 

• Good organizational skills and the ability to prioritize workload effectively 

• Demonstrate judgment, and tact in dealing with internal and external customers  

• Work on own initiative on daily routine tasks as well as solving system issues 

• Competent Microsoft Office user 

Experience: 

• Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcomed

• Experience with Oracle or SAP preferred but not essential 

Education: 

A Bachelor’s Degree is preferred but not crucial, candidates with validated experience and knowledge will also be considered. 

What We Offer: 

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. 

• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. 

• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. 

• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. 

• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. 

• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Please also join to our Talent community and get more information about the great opportunities in the future.

For more information, please visit www.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Working Conditions: 

This position requires repetitive typing and regular use of a computer. 

Most of the other physical demands are typical with those associated with an office environment. 

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status