Practice Group / Department:

Resource Management - EMEA

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. 

The Role

We are looking for an experienced, proactive and commercial Resource Manager to deliver Resource Management across a number of teams within Europe, Middle East and Asia (EMEA).

This is an exciting opportunity for a Resource Management professional to apply their expertise, knowledge and to drive continuous improvement across the function. This is a role that directly interacts with our fee earning teams, working with closely Partners and Associates to deliver exceptional Resource Management across EMEA.

Resource Management is part of our broader EMEA People & Culture (P&C) teams. Being part of P&C means that we collaborate with Business Partners, Talent, Recruitment and many other teams.

The role reports into a Senior Resource Manager and is part of a team of 7 Resource Management professionals. This role is London based and requires attendance at the London office at least 2 days per week. This role is a 12-month fixed-term contract.

Key Responsibilities

• Optimise the allocation of work and the deployment of staff based on projected workflows and individual preferences and development goals
• Act as an objective and trusted advisor to the Partners by understanding resourcing requirements and the wider needs of the business to facilitate effective decision making
• Support continuous improvement of the resourcing framework and implementation across the firm as part of the overall resourcing strategy
• Proactivity in seeking opportunities to further promote and enhance the resourcing framework
• Support the firm with the deployment of a bespoke Resource Management tool across your teams in EMEA, focusing on adoption and the implementation process for your teams
• Optimise allocation of work and the deployment of associates based on demand, being agile in your support to teams to improve utilisation and profitability of teams and matters
• Collaborative and consultative approach, supporting performance management, talent engagement and diversity, equity and inclusion, in collaboration with the wider People and Culture teams
• Leading projects and initiatives both within Resource Management team and the wider People and Culture teams
• Oversee analysis of business forecasting e.g. chargeable hours and proactively drive resourcing decisions and positive behaviours
• Identify and implement appropriate solutions to alleviate high / low utilisation, increasing mobility and agility across EMEA
• Challenge requests and deal with potential resource escalations, making decisions on conflicting demands and facilitating RM objectives
• Support the internal Fee Earner recruitment process by monitoring and analysing skill gaps and utilisation trends.
• Support the performance and counselling process within the business, including management of high and low performers, working closely with HR
• Attend regular operational management meetings, providing management support and actionable insight on the management of practice areas
• Provide insight MI to Partners and business leaders, including utilisation and availability reports and other information, as required
• Proactive management of Resource Management technology - ensuring it is maintained and accurate for your teams, driving behaviours of adoption across your teams

Skills and Experience Required

The ideal candidate will have proven resource management experience, ideally within a professional services environment.

• Trusted advisor who provides balanced, pragmatic advice around work allocation to their teams
• Experience of working in a Resourcing role (workforce planning / scheduling / etc.)
• Robust, resilient and agile
• Able to drive change; providing challenge and problem solving through innovative thinking.
• Ability to influence and challenge effectively
• Able to build relationships at all levels and be credible with senior stakeholders
• Experience of conflict resolution, with the ability to manage complex conflicts between numerous parties, including senior stakeholders
• Logical thinker with strategic and pragmatic analytical skills
• Excellent IT skills - particularly Microsoft Office (Excel, Powerpoint, Word), advantageously dashboard use - particularly PowerBi and Tableau
• Experience of using Resource Management Technology

#LI-JC1 #LI-Hybrid

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.