Associate Mako Product Specialist

Posted:
12/5/2024, 4:01:30 PM

Location(s):
Selangor, Malaysia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Work Flexibility: Hybrid

Stryker is one of the top companies in medical technology and joining us means you will be part of a winning team representing industry-leading products that are making people’s lives better.

MAKO is one of Stryker’s leading Orthopaedics product. Used in joint replacement surgeries, it is a SmartRobotics arm that allows surgeons to have a more predictable and efficient surgical experience. Our MAKO Product Specialists are trusted advisors – training and supporting surgeons in planning and executing such surgeries, ensuring better patient outcomes.

What You Will Do:

  • Train towards earning the requisite certifications in different MAKO applications within the stipulated period.
  • Provide case coverage as well as standby as Clinical Specialist to scrub in for joint replacement cases.
  • Drives account growth by working with key hospital staff, thought leaders and referring doctors to develop a referral base and increase procedure volume.
  • Provide training and Clinical/Technical support to surgeons and hospital staff.
  • Pre-operative CT scans planning and CT segmentation.
  • Support processes including case booking, documentation, reporting, billing, etc.
  • Participate in training and sales & marketing activities as needed.
  • Provide prompt and accurate complaint reports per Stryker’s quality system.
  • Collaborate with sales & clinical team to deliver high standards of service & quality care to patients.

What You Need:

  • Bachelor’s Degree in Biomedical Engineering or related Science fields
  • 3-5 years’ experience in Sales, Customer Service or Technical support role
  • Strong communication skills in spoken and written English.
  • Passionate about healthcare and providing high standards of quality and service to customers.
  • Excellent relationship building and stakeholder management skills.
  • Has own vehicle and able to travel
  • Able to be on-call on weekends / public holidays based on team roster.

Travel Percentage: 100%