About Logixboard:
Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today. Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we're experiencing tremendous growth both in new customers and in funding, with over $50 million in capital raised to date.
About the Role:
The Tier 2 Support / Technical Program Manager plays a critical, cross-functional role, partnering with Sales, Engineering, Product, and Account Management to ensure an exceptional experience for our clients. In this role, you’ll handle technical support requests and escalations while also managing complex technical projects in a fast-paced, collaborative environment. You will act as the linchpin between our customers and internal teams, ensuring that projects are properly defined, scoped, and ultimately delivered. This role requires exceptional communication skills as you interface with a wide variety of stakeholders both within and outside the organization.
About You:
You’re a curious, strategic, and detail-oriented individual who thrives in a hybrid role that demands both technical expertise and project management acumen. You love working cross-functionally, and have a knack for juggling multiple priorities in high-stakes, customer-facing scenarios. You’re driven by the challenge of solving complex problems and are comfortable navigating ambiguity with a solution-oriented mindset. If you’re a self-starter who can seamlessly bridge the gap between technical support and customer project management, this role will be an excellent fit.
At Logixboard, we believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, equitable and welcoming. If you require assistance or accommodations in the application or interview process, please contact
[email protected].