Posted:
9/3/2024, 5:00:00 PM
Location(s):
Arkansas, United States ⋅ Bentonville, Arkansas, United States
Experience Level(s):
Senior
Field(s):
Business & Strategy
Position Summary...
What you'll do...
Continuous Improvement:
Requires knowledge of:
Process/automation improvement methodologies (for example, Kaizen, Six Sigma) Business processes, technology and tools.
To identify the main processes and timely updates of knowledge articles within an assigned work area. States the major roles involved in business process management. Applies the concept of continuous improvement to identify opportunities for greater efficiency.
Data Management:
Requires knowledge of:
Understanding of user data consumption, data needs, and business implications, Master data, data hierarchies, and connections to transactional data, Business, technical, process, and operational data architecture, standards, definitions, and repositories, Regulatory and ethical requirements and policies around data privacy, security, storage, retention, and documentation.
To implement data management solutions and manage metadata environment. Leads changes and revisions to data, data sources and data hierarchies within assigned guidelines. Queries, reports, and analyzes metadata to ensure consistency across platforms (for example, ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly).
Functional Problem Solving:
Requires knowledge of:
Problem-solving methodologies, tools, and applications; Business requirements and insights and the development of solutions, Precedence and use cases for business problems. Leverages reproductive thinking and idea generation, Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness).
To with minimal guidance, use fact-finding techniques and diagnostic tools to identify and break down business problems. Suggests alternative approaches or solutions based on internal and external benchmarking. Communicates horizontally and vertically within an assigned function for further investigation and options for consideration. Anticipates roadblocks and generates creative workarounds to ensure forward momentum. Shows resilience in face of setbacks.
Operational Excellence:
Requires knowledge of:
Organizational processes, Operating requirements, Root cause analysis techniques, Department workflows; Standard operating procedures and service standards.
To assess situations based on an awareness of the cases and operating issues of related to them. Explains operational functions and key functional roles of an assigned department or unit. Identifies root causes for cases using standard operating procedure information. Works to resolve cases within service-level agreements, ensuring accountability for all metrics/measures related to volume, quality, accuracy, turn around, and customer satisfaction. Collaborates with cross-functional teams to integrate operating functions, ensuring seamless operations (for example, resolving integration errors/warnings or reassigning to appropriate teams for resolution). Follows regulatory processes and procedures for the for handling of cases. Seeks and analyzes situations or conditions with potential regulatory implications.
PO Management:
Requires knowledge of:
Contract types and terminology, including different components of purchase orders; Invoice management; Regulatory environments, including external laws, Tools used for managing and maintaining contracts; Strategic suppliers and existing contracts, Risk management techniques; Compliance and enforcement of terms and conditions.
To summarize how purchase order documentation differs from other types of documentation. Identifies tools commonly used to document purchase orders. Distinguish purchase orders from other types of business processes. Attend training in purchase order documentation techniques.
Project Management:
Requires knowledge of:
Project management tools, techniques, and methodologies, Project tracking tools, dashboards, and reports, Change management.
To support assigned projects. Understands business needs, identifies project requirements, and adheres to prioritization and milestones. Proposes and assists in developing solutions to project issues, ensuring the resolution of critical issues and the escalation of complex or difficult issues. Articulates process steps to deliver work to business stakeholders. Provides view of current work streams, statuses, and upcoming milestones.
Service Excellence:
Requires knowledge of:
Relevant knowledge articles; Service process and procedures; Stakeholder Management.
To develop plans to achieve service outcomes. Monitors and reports on the delivery of promised service outcomes. Ensures the proper identification of stakeholder needs and priorities. Resolves complex problems and responds to unexpected stakeholder requests. Defines processes and practices for managing client expectations and service delivery. Manages opportunities for service innovation and improvement (for example, maintaining the highest level of service-level agreements and accuracy for high-volume case closures). Plans, develops, and implements improvements to the service range to exceed customer expectations. Uses technology to improve the service range and scope of customized service offerings.
Understanding Business Context:
Requires knowledge of:
Industry and environmental factors; Common business vernacular; Business practices across two or more domains (for example, Product, Finance, Marketing, Sales, Technology, Business Systems, Human Resources) and in-depth knowledge of related practices.
To own the delivery of project activity and tasks assigned by others. Assists with on the preparation of process updates and changes. Solves simple business issues. Demonstrates a functional knowledge of the business unit/organization being supported.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices, supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans, using the Open Door Policy, and demonstrating and assisting others with how to apply these in executing business processes and practices.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $50,000.00-$95,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in customer service, project management, business, finance, technology, or related area.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Website: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping