Account Support Executive
 

Do you enjoy being part of a team that delivers quality account support service?
 

Are you passionate about driving customer success and motivated by client satisfaction?
 

About our Team
 

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
 

About the Role
 

Work with cross-functional stakeholders to finalize subscription contracts. Be point of contact for our customers in SEA and ANZ on matters relating to the contract terms for both new sales and renewals. You are responsible for execution of the contracting and renewal processes within your assigned territory
 

Responsibilities

• Being the point of contact for sales for proposal creations
  and pricing simulations for new sale and renewals.
• Being the point of contact for your customers in everything related their contracts and renewals
• Working with our customers to validate purchase history, usage statistics and identify opportunities to maximize the value of their subscription
• Leading discussions and coordinate efforts with cross-functional teams to construct complex and compliant contracts for our largest
• Coordinating with processing team in Chennai to ensure deals are processed accurately and in a timely manner
• Establishing an in-depth understanding of our business models, contracting terms and our products, and execute processing in CRM when required
• Working in close collaboration with sales teams to build plans to achieve our renewal target
• Supporting projects aimed at increasing our process efficiency or to enhance our customers’ experience with us

Requirements

• Have at least 5 years of Sales Operations, Renewals Sales or Order Management experience.
• Have good communication and collaboration skills
• Be an independent self-starter who can anticipate business
  needs and fulfill on them in a proactive
• Have good organizational abilities and analytical skills
• Have experienced with Microsoft Office productivity suite, especially Excel

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
• for maternity, paternity, and adoption needs.
• Long Service Award: Recognition for your dedication and loyalty.
• Flexible Working Arrangements: Balance work and personal life effectively.
• Access to Learning and Development Resources: Empowering your professional growth.

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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