Join us as Customer Experience Specialist (Supply Chain)

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are Customer Oriented with high analytical skills and good knowledge about O2C processes and Supply Chain processes, then this role is just for you! You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

• Working closely with customers and using data analytics to get customer insights
• 1st point of contact for Grow for order to cash related questions
• Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior, using customer insights to propose and drive improvements
• Input to commercial contract (Logistic, TTS, electronic data exchange)
• Data Visualization: Create reports to communicate key supply chain metrics and insights to stakeholders
• Integrating new customers and channels into existing processes in close alignment with CD
• Managing recalls together with quality and CBD (control/support for shipping communication, monitoring of quantities & costs)

REQUIRED QUALIFICATIONS

• A minimum of 2 years of experience in going to market supply chain functions as Customer Service or Logistics.
• Advanced knowledge of SAP and MS Office
• English language - minimum B2 level as a must
• Analytical skills, solution & problem-solving mindset
• Communication & collaboration skills
• Understanding of processes, technology, and customers and their needs

ADDITIONAL INFORMATION

• Hybrid work and flexibility
• Opportunities for the development and improvement of qualifications
• Sharing the cost of professional training & courses
• Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others
• Extra days off to take care of yourself and others
• Unilever store - Our products at attractive prices

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.