Senior Manager, Performance Lead 

• You will play a critical leadership role to drive uplifted performance in the Commbank Health Crew & Domain 

• We are looking for a customer-focussed leader, experienced in strategic planning and transformation 

• Together we will drive growth for the Commbank Health and for our Health customers  

Your Business 
Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. Healthcare is an important segment of the Australian economy and to ensure the Bank is addressing the needs of its healthcare customers, the CommBank Health vertical was created. 

CommBank Smart Health is Australia’s first truly end-to-end digital solution for the healthcare industry – providing convenient and secure payment, claiming, and directory capabilities for Australia’s healthcare payer schemes, providers and patients. 

See yourself in our team 

In this team, you will support and enable improvements to the ways we serve our Health customers. We want to enable the Australian health sector to deliver better patient experiences and outcomes. You will get to drive the enhancement of performance and support business processes and procedures. This is an exciting time to join us and be part of our growth journey! 

Do work that matters 

As a Senior Manager, Performance Lead in our Health Crew & Domain, you will act as a trusted partner and advisor to your Technology and Crew Lead. You will ensure alignment of the crew’s outcomes and metrics to the overall strategy of the crew and 3-year plan, playing a key role in articulating our transformation roadmap. 

You will be a critical member of your Crew. You will oversee their strategic agenda and track their activities against the implementation of strategy, planning and operations, financial management, workforce management, and risk management. You will play a critical role, partnering around Agile ways of working and quarterly planning. 

More specifically you will lead for your Crew: 

• The quarterly and annual planning cycle, ensuring reporting, risks, issues and dependencies are all delivered in line with our Strategic Planning Process. 

• Uplift performance by tracking metrics and providing meaningful insights in order to execute interventions to uplift capability and performance. 

• Develop a workforce strategy and manage the financials - from forecasts and actuals, to budgets and reconciliations. 

We’re interested in hearing from people who: 

• Have experience in transformation of a product or service for customers. Experience in growing a business and/or Business Banking is a bonus 

• Are customer-obsessed, with proven ability to articulate and drive outcomes for customers 

• Are strategic thinkers and problem-solvers who thrive in fast-paced and dynamic environments, and who have a proven background in transformation, strategy, program delivery, strategic planning, or consulting. 

• Can demonstrate highly developed expertise in analysing data and performance, and dissecting metrics, especially as it relates to growing a business. 

• Possess strong leadership and interpersonal skills to effectively collaborate with cross-functional teams and influence stakeholders at all levels, including ability to challenge the status quo. 

• Have excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner. 

• Are results-driven, with a mindset and focus on achieving measurable outcomes and continuous improvement. 

• Have excellent financial management skills to ensure tracking and monitoring is accurate and maintained at all times. 

• Display a comprehensive understanding of risk management in complex environments adhering to compliance obligations and developing ‘risk resilient’ cultures. 

• Understand the workings of the Health, financial services industry and consulting, would be a bonus. 

If you want to play a significant role to ensure exceptional performance of a transformation for our Business Banking & Commbank Health customers, then apply today! 

Note: we operate in a hybrid working environment, meaning a blend between being in the office and working remote.