10/30/2024

Address:

33 Dundas Street West

Strategy & Change

This is a hybrid role with an expectation to be in the Toronto office a minimum of 2-4 days per week

Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance. BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.

Job Purpose and Mandate

This reports into the Investments Process team, POINTE. The team is accountable to support and continuously improve retail investments processes in P&C branches, as well as to lead transformational digitization initiatives and regulatory projects as assigned.

The Business Process Consultant will lead the execution of specific projects and continuous process improvement opportunities. 

The team’s focus is on delivery of medium to large projects that increase operating model efficiency, reduce frontline pain points and improve the user experience. This includes leading current state diagnostics, scoping and defining future state, and involvement in labs, pilots, and implementation.  

We’re looking for someone who is passionate about streamlining and digitizing sales, service and operational processes to improve our customer and employee experience.

Job Description

Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

Core accountabilities:

• Collaborates in the design, implementation and management of core business/group processes.
• Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
• Streamlines, simplifies and continuously improves existing processes.
• Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
• Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards
• Looks for opportunities to eliminate, simplify and automate processes. Recommends changes to streamline and integrate processes to improve efficiency.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.
• Ensure that process design reflects current business strategy and business requirements and supports the Bank’s end-state digital vision
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders. Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Resolves issues regarding processes that are raised from all sources/stakeholders.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the change/communication plan designed to positively influence or change behavior; develops tailored messaging; and identifies appropriate distribution channels.
• Manages change by actively engaging with senior stakeholders, acts as change agent, influencing others to implement appropriate methodologies, diagnose barriers to project success and facilitate resolution.
• Works collaboratively with cross functional enterprise teams on multiple engagements consistent with matrix management
• Builds strong relationships with other areas of the Bank such as Product groups, operations support teams, Finance, IT, Legal, etc.
• Creates and delivers presentations summarising findings and recommendations to business partner executives and senior management.
• Monitors and tracks performance; and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Provides input into the planning and implementation of operational programs.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders. Stays abreast of industry technical and business trends through participation in professional associations, practice communities &individual learning.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Leads investments work streams within enterprise programs
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications and Experience:

• Between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Possesses a deep understanding of and problem-solving ability for issues within P&BB.
• Knowledge of Investments processes, mutual funds compliance is an asset
• Knowledge of business analysis and project delivery practices and standards
• Knowledge of business/group processes, procedures and controls
• Understanding of risk, regulatory and compliance requirements
• Strong Verbal & written communication skills, experience with presentations
• Collaboration & team skills
• Analytical and problem-solving skills
• Influence skills
• Data driven decision making.
• Experience of managing small to medium work streams in a transformational, fast-paced environment
• Comfortable dealing with rapid change and dealing with ambiguous situations
• Track record of delivering process design and improvement
• Proven ability to effectively manage multiple activities with varying complexity within tight time frames
• Proven ability to operate and influence at all levels
• Knowledge of Lean Six Sigma principles and process mapping fundamentals an asset
• Experience in User Acceptance Testing is an asset
• Knowledge of Investments products and subject matter (including Mutual Funds/Compliance) is a plus. Knowledge of branch network, systems and applications used by BMO Personal Banking is an asset. 
• Aptitude for technology, fast learner, demonstrates initiative and take-charge attitude
• Experienced in preparing presentations and material for senior executives
• Exposure to consulting environment is an asset
• Well-organized & detail oriented, excellent verbal and written communication skills
• Intermediate to advanced user of MS Office suite
• Bilingual an asset

$68,000.00 - $126,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.