Overview

To be responsible for the effective operation of the Carvery Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met and providing customers with the best quality foods, ensuring courteous, timely customer service.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
• To oversee the effective ordering, production, merchandising of all carvery products and ensure attractive displays to maintain and increase sales;
• To plan daily production sheets to ensure variety in carvery products, and effectively prioritize  and organize all production and department functions;
• To effectively control inventory through pricing and signage of carvery products to achieve company goals and budget so as to maximize sales and profits;
• To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;
• To schedule, direct, supervise and discipline department staff and train all new employees;
• To be responsible for the opening and/or closing functions of the department;
• To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
• To ensure compliance with the company food safety standards, regulations and audits;
• To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
• To interpret and administer Company policy and ensure compliance with the Collective Agreement;
• To perform other duties, as required.

The Ideal Candidate Would Possess:

• Exceptional customer service skills
• The ideal candidate must possess a minimum of 5 years’ experience in food production, preferably in a retail or restaurant environment;

• Previous managerial experience and knowledge of production schedules is a definite asset;

• Flexibility to work a variety of hours which include days, evening, nights, and weekends;

• Ability to work under pressure in a fast-paced environment;
• Must possess excellent organization, communication and interpersonal skills.

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.  ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
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NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.