Posted:
8/18/2024, 5:00:00 PM
Location(s):
Melbourne, Victoria, Australia ⋅ Victoria, Australia
Experience Level(s):
Senior
Field(s):
IT & Security
Workplace Type:
On-site
Job Summary
This role is to ensure our customers come first. You will need to be able to provide real time incident management best practices for Voice and Inter carrier transport technologies. You will provide a focus on responding, troubleshooting and restoring both customer and network incidentsWho We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
The opportunity:
The role focuses on our customer and ensuring they come first. You will provide a focus on responding, troubleshooting and restoring both customer and network incidents. This role will be great for someone who has strong problem management skills. You’ll be on a rotating roster based onsite at the GOC in Melbourne.
Your key responsibilities and major tasks include, but are not limited to:
Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following:
Mandatory:
Highly Desired:
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
Website: https://telstra.com.au/
Headquarter Location: Bundoora, Victoria, Australia
Employee Count: 251-500
Year Founded: 2000
IPO Status: Public
Industries: Asset Management ⋅ Credit ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Personal Finance