Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.
About the role: We are looking for a Customer Service Team Lead to oversee and support a team of customer service representatives in delivering excellent customer experience. This role is responsible for driving team performance, ensuring service quality, and acting as the bridge between frontline staff and management. The ideal candidate is a people leader who is hands-on, data-driven, and passionate about coaching and operational excellence.