Posted:
1/2/2025, 3:26:57 AM
Location(s):
Casablanca-Settat, Morocco ⋅ Casablanca, Casablanca-Settat, Morocco ⋅ Alabama, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
ABOUT US:
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery Manager
WHAT YOU WILL BE DOING AT ARROW:
• Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
• Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.
• Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges,
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results
WHO ARE WE LOOKING FOR?
• Proven experience in a leadership or supervisory role,
• Strong interpersonal and communication skills,
• Ability to motivate and engage team members,
• Excellent problem-solving and decision-making abilities.
#LI-YB1
Website: https://arrow.com/
Headquarter Location: Kraków, Malopolskie, Poland
Employee Count: 10001+
Year Founded: 1935
IPO Status: Private
Industries: Information Technology ⋅ IT Infrastructure ⋅ IT Management ⋅ Software