Posted:
2/5/2026, 4:00:00 PM
Location(s):
Heredia Province, Costa Rica
Experience Level(s):
Senior
Field(s):
Operations & Logistics ⋅ Sales & Account Management
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 700,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com
Within Operations the Digital Inside Sales (DIS) organization partners with leading technology companies to deliver scalable, technology-enabled sales solutions by combining skilled sales talent with rich data, advanced technology, and AI-driven insights. DIS supports inbound and outbound sales motions across the customer lifecycle, enabling demand generation, pipeline creation, opportunity qualification, sales execution, and ongoing customer engagement. Through a modern, insights-led approach, DIS helps clients drive sustainable growth and operational efficiency while maintaining high-quality customer experiences, with a strong focus on human ingenuity—using technology to augment sellers and empower teams to focus on strategic, value-driven customer interactions.
Key Responsibilities:
Sales Delivery & Execution
Lead the delivery of cloud and technology sales programs for existing customers across assigned regions and segments.
Own key performance metrics related to revenue, customer engagement, pipeline execution, and sales productivity.
Build and execute sales delivery plans aligned with broader commercial and business objectives.
Partner with Sales, Account Management, and Customer Success teams to support customer conversations, solution positioning, and deal execution.
Ensure timely, accurate, and high-quality sales support across the customer lifecycle.
Operational Leadership
Define and execute operational strategies through capacity planning, workflow design, and performance management.
Establish delivery standards, SLAs, quality benchmarks, and scalable operating models.
Monitor system and process performance, identify bottlenecks, and drive continuous improvement initiatives.
Support operational readiness for new cloud solutions, offerings, tools, and go-to-market motions.
People & Team Management
Lead, coach, and develop a team of sales delivery managers, supervisors, and individual contributors.
Set clear expectations, provide ongoing feedback, and drive accountability across the organization.
Foster a collaborative, inclusive, and performance-driven team culture.
Support workforce planning, hiring, onboarding, training, and talent development initiatives.
Mentor frontline leaders to strengthen people management and delivery effectiveness.
Stakeholder & Business Partnership
Act as a primary operational partner for internal stakeholders on sales delivery topics.
Collaborate with Sales, Marketing, Finance, Product, and Operations teams to align execution with business priorities.
Translate business requirements into scalable delivery processes and playbooks.
Lead weekly, monthly, and quarterly operational and performance reviews with stakeholders.
Performance Reporting & Insights
Generate and analyze performance reports covering KPIs, trends, risks, and opportunities.
Use data-driven insights to improve sales execution, forecasting accuracy, and customer outcomes.
Ensure consistent and reliable reporting aligned with leadership expectations.
Risk Management & Compliance
Identify operational, delivery, and execution risks and proactively implement mitigation plans.
Ensure adherence to internal policies, processes, and quality standards.
Stay informed on industry best practices related to cloud, technology sales, and delivery operations.
Culture & Process Excellence
Promote a customer-centric and results-oriented culture.
Drive process adherence, operational discipline, and continuous improvement.
Champion collaboration, accountability, and ethical business practices.
#LI-LATAM
Required Experience
8+ years of overall professional experience
6+ years of relevant experience in technology sales, sales operations, sales delivery, or commercial support roles
Proven experience supporting cloud, SaaS, or enterprise technology solutions
3+ years of people leadership experience, including managing supervisors or managers
Experience operating within large-scale BPO, shared services, or global delivery environments preferred
Experience supporting multi-region or global sales teams
English proficiency (minimum C1 – verbal and written)
Skills & Competencies
Strong understanding of cloud and technology sales motions
Ability to manage sales execution at scale in high-volume environments
Excellent analytical, problem-solving, and decision-making capabilities
Strong stakeholder communication, negotiation, and influence skills
Ability to lead teams through change and ambiguity
Solid understanding of forecasting, performance metrics, and operational KPIs
Experience working with CRM systems and sales productivity tools
Ability to translate data into actionable insights
Resilient, adaptable, and comfortable in fast-paced environments
Experience supporting enterprise or mid-market technology customers
Familiarity with cloud platforms, SaaS models, or digital transformation initiatives
Background in scaling sales delivery teams or transforming operating models
Experience partnering closely with global sales and customer success organizations
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing