Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 700,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Digital Inside Sales within Accenture Operations is focused on advertising products using outsourced tele sales operations. In partnership with marketing, we drive business growth through inbound and outbound calls.

As the DIS Operations Lead, you will lead overall Operations delivery where Seller will provide the client services to the pre-existing customers, on their currently running Ad products and ad campaigns, by providing strategic advertising, advisory and backend support as after sales service.

Key Responsibilities:

● Team Management:

- Lead and support a team, setting clear expectations and providing ongoing coaching and feedback.

- Foster a collaborative and inclusive team environment that encourages open communication and professional growth.

● Business Operator:

- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/ benefit analyses.

- Defining user requirements; establishing production, quality, and customer-service standards; contributing information and analysis to the organization.

- Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing & completing action plans; driving process improvement initiatives & quality assurance programs.

- Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

- Liaise with clients and deliver client asks.

- Coaching and mentoring supervisors to enable them to effectively manage their teams.

- Conduct weekly/monthly/quarterly reviews with supervisors.

● Policy Adherence:

Collaborate with relevant stakeholders to ideate. Drive the right team culture & ensure process compliance.

● Performance Reporting and Analysis:

Generate regular reports on metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve DIS review processes and identify areas for enhancement.

● Risk Management:

- Identify potential risks and proactively implement measures to mitigate these risks.
- Stay informed about industry best practices and evolving challenges.

● Cross-functional Collaboration:

Collaborate with other teams to align review practices with broader company objectives.

#LI-LATAM

Requirements:

• 11+ years Over all Experience
• 6 - 7 years of Relevant experience in Digital Inside Sales
• Post-Secondary Degree (preferably in marketing or business or gained equivalent experience selling digital solutions for 1+ years).
• Native level of English

The following skills are required to perform this role-

• Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and Stakeholders.
• Communication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and effectively to team members, superiors, and other stakeholders. Excellent negotiation, influence, mediation, and conflict management skills.
• Conflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy and professionalism.
• Adaptability- Comfort synthesizing and analyzing information from multiple streams. Show agility while managing changing circumstances, adapt to new technologies, and navigate through evolving business environments.
• Relationship building- Skill in building and maintaining strong professional relationships with clients, customers, vendors, and other external partners.
• Time management- Effective time and task management abilities to prioritize workloads, meet deadlines, and maintain a high level of productivity.
• Financial acumen- Understanding of financial principles, budgeting, forecasting, and cost management relevant to the specific role.
• Creativity and innovation- Ability to think creatively, generate new ideas, and innovate solutions to improve processes or drive business growth.
• People Management- Collaborative attitude to work effectively with team, colleagues, superiors, and subordinates fostering a positive and productive team culture. Display a high level of Emotional Intelligence and ability to empathize with and understand emotions.
• Strong outbound sales experience within large-scale BPO operations. Should have minimum 2-3 years supervisory/management experience or progressive experience up to and including leadership, coaching and/ or supervisory roles.
• Advanced understanding of digital marketing concepts and trends.
• Experience in managing corporate sales.
• Successful track record in supporting recruitment and talent acquisition.
• Experience in BPO environment with current exposure in managing night shifts

Other skills:

• Experience in advertising sales, media account management, successful client engagement & consistent business growth.
• Experience working against an assigned quota with a desire to exceed sales targets or sales KPIs.
• Experience in providing strategic advice to help advertisers get the best return on advertising investments.
• Ability to assess customer needs and successfully pitch on value propositions.
• Ability to communicate effectively across various levels, including senior marketing leaders.
• Flexibility in switching between duties and assignments as per requirement.
• Experience working with CRM systems.
• Dependable, reliable with strong work ethic and time management skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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