This role is responsible to safely deliver orders to customer locations while demonstrating excellent customer service. Responsible to handle the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner. 

Here's what you’ll do: 

• Responsible to safely operate company vehicle on designated route to deliver customer orders. 

• Unload orders by hand at each delivery location verifying correct products are delivered and obtain delivery confirmation and customer signature. 

• Follow eCommerce process for receiving customer’s online orders and picking orders. 

• Review customer comments/special instructions, as applicable, to ensure product selected matches customer’s request; follow up on issues as necessary (i.e., product substitution, etc.). 

• Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction. 

• Scan ordered products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items. 

• Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed). 

• Report customer issues, shorts, overages, damages to store management immediately. 

• Research and assist to resolve customer complaints/problems. 

• Responsible to provide focused and effective customer service. Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction. 

• Will be required to assist other departments during down time. 

• Additional responsibilities may be assigned as needed. 

Here’s what you’ll need: 

• High School Diploma (Required) or equivalent (GED).

• Prior experience in retail or supermarket environment. 

• Must have valid Driver’s License with a good driving record.  

• Required to pass drug screen and background check and driving verification. 

• Good written and verbal communication skills; ability to communicate clearly and professionally with customers.  

• Good organization, prioritization, and problem-solving skills.  

• Good sense of direction and ability to read maps and operate vehicles safely in a variety of traffic and weather conditions.  

• Ability to develop knowledge of products and store layout for efficient picking procedures.  

• Ability to complete daily workload with limited supervision. Proficient in MS office applications (i.e., Word, Excel, PowerPoint, etc.).  

• Ability to work a flexible schedule.