Training Program Manager

Description -

Job Summary

The Training Program Manager (TPM) is responsible for leading the design, development, deployment, and continuous improvement of global training and readiness programs that support HP products, services, solutions, and support organizations. This role partners closely with Product Management, Engineering, Customer Support, Sales, Services, Channel Partners, and Learning teams to ensure employees and partners have the knowledge, skills, and certifications required to successfully support and sell HP solutions.

 

The TPM manages end-to-end learning programs, including service qualification journeys, new product introduction (NPI) readiness, certification strategies, learning roadmaps, stakeholder engagement, reporting, and continuous improvement initiatives. The role serves as a key liaison between business stakeholders and learning teams to ensure training delivers measurable business outcomes.

 

Key Responsibilities

Learning Program Strategy & Management

• Lead global training programs supporting product, service, and solution readiness.

• Develop and maintain training roadmaps aligned with business priorities and product release schedules.

• Define learning objectives, certification requirements, and learner journeys for technical and non-technical audiences.

• Drive continuous improvement of training effectiveness through analytics, feedback, and performance metrics.

• Manage risks, dependencies, and timelines across multiple learning initiatives simultaneously.

Service Qualification & Certification Leadership

• Design and maintain service qualification frameworks and certification paths.

• Partner with Product Line, Support, and Services organizations to identify required competencies.

• Simplify and modernize qualification programs to improve learner experience and business effectiveness.

• Establish assessment strategies and certification governance processes.

• Track certification compliance and readiness metrics globally.

New Product Introduction (NPI) Readiness

• Coordinate readiness activities for product launches and major releases.

• Develop launch training plans and stakeholder communication strategies.

• Ensure training assets are available, validated, and deployed on schedule.

• Partner with technical subject matter experts to identify support impacts and training requirements.

• Measure launch readiness and learner adoption.

Cross-Functional Stakeholder Management

• Act as the primary point of contact between business stakeholders and learning teams.

• Facilitate planning sessions, governance reviews, and readiness meetings.

• Influence priorities across global teams without direct authority.

• Build strong partnerships across Product Management, Engineering, Customer Support, Services, and Sales organizations.

Learning Content & Experience Oversight

• Collaborate with instructional designers, developers, trainers, and SMEs to develop effective learning experiences.

• Ensure learning solutions incorporate modern instructional design principles and digital learning best practices.

• Support migration and modernization efforts within learning platforms and content ecosystems.

• Advocate for innovative learning approaches, including AI-enabled learning experiences and workflow learning solutions.

Reporting & Analytics

• Define key performance indicators for training programs.

• Analyze learner engagement, completion, certification, and readiness data.

• Produce executive-level business reviews and status reports.

• Present recommendations based on data and business impact.

Learning Technology & Process Improvement

• Partner with LMS and learning technology teams to optimize learner experiences.

• Identify opportunities for automation, AI adoption, and operational efficiency.

• Support implementation of new tools, workflows, and reporting capabilities.

• Contribute to enterprise learning strategy initiatives and transformation efforts. [L&D Team T...a1-20-2026 | PowerPoint], [tem org work | PowerPoint]

 

Required Qualifications

• Bachelor's degree in Business, Education, Technology, Engineering, or related field, or equivalent experience.

• 5+ years of experience in Training Program Management, Enablement, Learning & Development, Product Readiness, or a related discipline.

• Experience managing global, cross-functional projects with multiple stakeholders.

• Strong program management, organizational, and communication skills.

• Experience working with Learning Management Systems (LMS).

• Ability to translate technical concepts into business-focused learning solutions.

• Demonstrated experience using data and metrics to influence decisions.

 

Preferred Qualifications

• Experience supporting technical products, services, or customer support organizations.

• Knowledge of certification programs, service qualification processes, or technical readiness initiatives.

• Familiarity with instructional design methodologies and adult learning principles.

• Experience with learning technologies such as Cornerstone, Saba, Articulate, Rise, Storyline, or similar platforms.

• Exposure to AI-enabled learning tools, automation, and learning analytics.

• PMP, Agile, Change Management, or related certifications preferred.

 

Success Measures

• Product launch readiness achieved on schedule.

• Certification and qualification programs meet business requirements.

• Increased learner adoption and training effectiveness.

• Positive stakeholder satisfaction scores.

• Accurate and timely executive reporting.

• Measurable improvements in operational efficiency and learner experience.

• Successful delivery of strategic learning transformation initiatives.

 

Ideal Candidate Profile

This role is ideal for a highly collaborative program leader who can bridge business strategy, product readiness, learning design, and operational execution. The successful candidate thrives in complex global environments, manages multiple priorities effectively, and is passionate about developing scalable learning solutions that improve business performance.

If you're planning to hire for the future state of your organization, I would also recommend positioning this role as"Training Program Manager – Technology & AI Enablement" with additional emphasis on AI-enabled learning, learning analytics, service qualification transformation, and LMS modernization, which aligns closely to the direction you've been driving with Articulate, Galaxy evaluation, and SQ simplification initiatives.

Job -

Business Planning

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"