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Profile Summary:
Responsible for interpreting contract language and processing claims, providing high quality service both internally and externally,  consistent with expected regulatory and compliance requirements.

Profile Description:

• Analyze and determine claims payment in an accurate and timely manner
• Maintain excellent working relationships with internal and external customers
• Participate in problem solving activities in a team environment
• Other duties and projects as assigned

Knowledge & Experience:

• Minimum 1-2 years post-secondary educations or equivalent experience (minimum 1-3 years claims of insurance experience  for claims examiner)
• Effective customer service skills
• Microsoft Office Suite
• proven analytical and problem solving skills and attention to detail
• Strong oral and written communication skills
• Ability to multi-task and prioritize workload in a workflow environment
• Medical Terminology for specific roles

Location: West Chester, PA, Remote. (Maybe Hybrid - 2-3 days per week in the office),

Resolution Life US is committed to disclosing a reasonable estimate of the base salary for our job roles. These estimates consider a wide range of factors in making base salary decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

In addition to salary, Resolution Life US offers a comprehensive benefits package, including our health & wellness program, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements). The salary range reflects figures based on the primary location, which is listed first. The range for the role may differ based on the location.

·         West Chester, PA -  $46,300- $56,600

·         National:   $42,100- $51,500

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture: 

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.