Under general supervision of the designated Supervisor or Manager of Contracts & Chargebacks, the Chargebacks Analyst is responsible for the timely and accurate reconciliation of Supplier chargeback submissions.

Job Responsibilities

• Responsible for timely updates of all contract pricing and membership information in the contract management system.
• Performs in-depth analysis of contract discrepancies; identifies the source of the issue and decides on the appropriate action needed to resolve the issue; complex issues may require the coordination of ICS, Distributors, and manufacturers.  
• Reconciles chargebacks by approved guidelines.
• Maintains frequent contact with distributors and manufacturers to resolve discrepancies.
• Ensure timely and effective communication with Suppliers/Customers/Group Purchasing Organizations (GPOs) to exchange information about contracts and chargeback resolution and process enhancements;
• Handles sensitive internal and external customer inquiries related to Contracts and chargeback Administration.
• Attends and leads meetings and conference calls as needed Supports the implementation of management initiatives and works closely with customers and other functional areas to improve processes.
• Ability to attend meetings and provide valuable insight into problem resolution, suggesting department improvements professionally.
• Performs related duties as assigned.

Minimum skills and knowledge requirements

• A strong understanding of contract administration and chargebacks is desirable
• Ability to communicate effectively both orally and in writing
• Ability to work well in a team environment
• Strong organizational skills; attention to detail
• Strong interpersonal skills
• Strong analytical skills; ability to analyze data/situations quickly
• Ability to provide exceptional customer service
• Ability to make effective decisions to achieve goals
• Ability to implement processes resulting in satisfactory audit practices
• Ability to work with all levels of management in a professional manner
• Strong problem-solving skills; ability to work through difficult tasks
• Ability to perform tasks with a high degree of accuracy; thorough
• Proficiency with Microsoft Excel, Word and Outlook
• Resourceful in pursuing or recommending new ideas and/or procedures

Experience and Educational requirements:

Requires broad training in fields such as business administration or accounting that generally can be obtained through the completion of a two-year degree or equivalent combination of experience and education. Normally requires a minimum of three (3) years of related and progressively responsible experience in a fast-paced, volume-driven, and transactional environment; previous research experience preferred.

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High School Diploma/GED or equivalent experience required. 2+ years of experience in cash application, accounting, or a related field required. Ability to communicate effectively both orally and in writing. Strong organizational, prioritization, and time management skills with attention to detail. Ability to perform tasks with a high degree of accuracy. Strong mathematical, analytical, and problem-solving skills. Strong customer service and interpersonal skills. Ability to make effective decisions and implement audit-ready processes. Understanding of Contracts and Chargebacks is preferred. Understanding of payroll processing software such as ADP is a plus. Adept at handling sensitive and confidential situations. Knowledge of general accounting and banking principles. General knowledge of the accounts receivable and cash application process. Proficiency in 10-key data entry. Advanced proficiency in Microsoft Excel and other Microsoft Office applications.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Cencora Costa Rica Limitada

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned