Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic support and troubleshooting for ServiceNow applications and ensuring smooth operations. Roles & Responsibilities: - Provide technical support and troubleshooting for ServiceNow applications, resolving issues and ensuring smooth operations. - Collaborate with cross-functional teams to identify and resolve complex technical problems, ensuring minimal disruption to business processes. - Perform system monitoring and maintenance tasks, including application upgrades, patching, and performance tuning. - Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. - Participate in incident management and problem management processes, ensuring timely resolution of issues and effective communication with stakeholders. Professional & Technical Skills: - Required Skill: Proficiency in ServiceNow. - Additional Must To Have Skills: Experience in system monitoring and maintenance tasks. - Additional Good To Have Skills: Knowledge of incident management and problem management processes. - Strong understanding of ITIL principles and best practices. - Experience in troubleshooting and resolving technical issues in a timely manner. - Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Knowledge of scripting languages such as JavaScript or PowerShell. - Familiarity with IT service management tools and processes. Additional Information: - The candidate should have 2 years of experience in ServiceNow. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of providing effective application support. - This position is based in Manila. Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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