Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons! 

• You will be the voice of nib, representing our brand by providing excellence in customer service 

• It is a fast-paced inbound call centre, where you can take up to 60 calls a day 

• The environment is very structured, with set Key Performance Indicators (KPIs)  

• You will promote nib products and services and drive for first call resolution to queries 

• You will create meaningful member experiences, helping nib’s members get the best value out of their health insurance  

• You will be part of a team that supports one another and celebrates success  

• This role will be based in our Newcastle and Central Coast hubs

This role will see you work on a rotating roster between 8:00am-7:00pm Monday to Friday. 

You will be available to commence on the 4th November 2024 and be able to commit to four weeks of training.

The training period will take place in our Newcastle office.

Let's talk about working at nib Group 😎 

• We are committed to creating a supportive working environment, where you are free to be you 

• We value working flexibly, and that includes providing our people with hybrid working options. You’ll need to come into the office one day a week to connect, although we welcome and encourage you to come into our Hubs as often as you like 

• You’ll be provided with a working from home allowance to help set up and maintain your home workspace 

• 50% discount on nib health insurance and 30% off travel insurance Employee share plans, short-term incentive program and life and salary continuance insurance benefits

• Give back to the community through paid leave for volunteering

• Support your better health through our nib Well Program and corporate fitness discounts  

• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

• We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles 

Let’s talk about you 😊 

• You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone 

• You can work in a structured and busy environment 

• You have previous experience in customer service and can provide exceptional outcomes  

• You enjoy interacting with customers over the phone  

• You have a willingness to learn and maintain new skills 

• You are motivated to achieve set goals and KPIs 

• You have a flexible and positive work approach and attitude 

Let’s talk about who we are 💬 

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.