Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

As a Virtual Account Manager (VAM), you are accountable for delivering quantifiable value to GBT Select Small clients throughout the customer life-cycle journey. This includes driving client adoption of GBT products and solutions, responding to customer queries, and coordinating GBT’s specialist resources to make it easy for clients to do business with Amex GBT. The VAM team operates a shared account management model where teamwork and collaboration is key. The overall goals are to ensure customers maximize the value from using Amex GBT services and solutions, and contribute to profitable growth for Amex GBT by driving incremental revenue across the client portfolio.

What you'll do

• Day-to-day client interactions

• Client engagement calls

• Change management activity

• Manage Salesforce data quality

• Escalation management

• Effective client knowledge sharing

• Billing and settlement management

Qualifications, Skills & Knowledge

• Experience in Account Management

• Background in the business travel industry (TMC, Airline etc...)

• Written Communication: Involves expressing yourself clearly, using language with precision

• Verbal Communication: Use spoken words to get our message and information across to the other person

• Written & verbal communication skills in Polish & English is a must have

• Accountability: Willingness to accept responsibility or to account for one’s actions

• Teamwork: Collaborating in a group to complete goal or task in an effective and efficient way

• Time Management: The process of organizing and planning how to divide your time between different activities.

• Self-motivation: The internal drive to achieve, produce, develop, and keep moving forward

• Troubleshooting: A systematic approach to problem-solving

• Organization: Keeping yourself organized when meeting deadlines, arriving on time and finding information as needed

• Knowledge of American Express Global Business Travel products and processes preferred

     

Location

Poland

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!