Posted:
2/25/2026, 2:27:53 AM
Location(s):
California, United States ⋅ Virginia, United States
Experience Level(s):
Senior
Field(s):
DevOps & Infrastructure ⋅ Software Engineering
Workplace Type:
Remote
Job Summary:
JOB TITLE: Sr. Manager, Public Cloud
Location: Remote, US
Division: TechOps
Line Manager: Sr. Director, Managed Infrastructure
Contract Terms: Permanent
THE TEAM
The Public Cloud team manages Ticketmaster's global AWS and GCP infrastructure, delivering reliable, secure, and cost-effective cloud services through automation and platform engineering.
Core Focus Areas:
Platform & Governance: Landing zones, multi-account management, IAM standards, and compliance (PCI-DSS, SOC 2)
Developer Experience: IaC tooling (Terraform), GitOps workflows, reusable modules, and service catalogs
Operations & Reliability: Cloud-native observability, incident response, and AWS Well-Architected Framework implementation
FinOps & Optimization: Cost allocation, optimization, forecasting, and partnership with enterprise teams
THE JOB
Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities. You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams. Reports to Sr. Director, Managed Infrastructure.
WHAT YOU WILL BE DOING
Leadership & People Management:
Lead, develop, and grow a team of 5-8 cloud engineers and architects across multiple time zones
Mentor engineers through regular 1:1s, performance reviews, and career development
Identify and remove organizational barriers to collaboration; foster a culture of trust, psychological safety, and mutual support
Participate in recruiting and hiring top talent into the organization
Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework
Strategic Planning & Roadmap Management:
Develop multi-quarter roadmaps translating business objectives into technical programs with clear milestones, dependencies, and success criteria
Lead team participation in quarterly planning cycles
Lead capacity planning and resource allocation across concurrent initiatives
Define and track key performance indicators (KPIs) and service level objectives (SLOs) for cloud services
Present roadmaps, status updates, and strategic recommendations to executive leadership
Technical Leadership & Operations:
Lead daily operations of planning, engineering, and supporting the public cloud platform
Provide technical guidance on public cloud architecture, services, and best practices
Champion operational excellence through automation, observability, and incident management
Establish, communicate, and advocate for operational and architectural best practices
Serve as an escalation point for complex technical challenges and incidents
Drive adoption of AI/ML capabilities and modern cloud services across the organization
Collaboration & Influence:
Cultivate and leverage relationships within and across departments to achieve desired outcomes
Partner on shared infrastructure initiatives
Work effectively with enterprise architecture, security, networking, and development teams
Partner with FinOps teams on cloud cost optimization and financial forecasting
Manage vendor relationships with AWS, GCP, and other cloud service providers
Communicate complex technical concepts effectively to both technical and executive audiences
Process & Continuous Improvement:
Lead development and enhancement of agile practices including backlog management, epic creation, sprint planning, and retrospectives
Materially improve team performance, quality of output, and service delivery metrics
Recommend and implement changes to policies and procedures affecting immediate and adjacent organizations
Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery
Support PCI-DSS, SOC 2, and other security compliance requirements
Serve as a 2nd level escalation point for critical incidents
WHAT YOU NEED TO KNOW (TECHNICAL SKILLS/COMPETENCIES)
3+ years of hands-on AWS technical experience with deep knowledge of core services including EC2, ECS/EKS, Lambda, S3, RDS, VPC, IAM, CloudFormation, Systems Manager, and modern AWS architectures
AWS Certification required: AWS Cloud Practitioner or higher
3+ years of experience in a leadership role managing teams providing managed services or large-scale platform operations, including responsibility for career development and performance management
Proven project management expertise with experience developing and executing multi-quarter technical roadmaps and managing complex programs of work
Strong strategic planning skills with demonstrated ability to align technical initiatives with business objectives and communicate plans to executive stakeholders
Expert-level knowledge of Infrastructure as Code (Terraform, CloudFormation, Pulumi) and GitOps workflows
Deep understanding of cloud security, identity and access management, and compliance frameworks (PCI-DSS, SOC 2)
Experience with Agile and SAFe methodologies, including PI Planning, capacity planning, and dependency management
Solid practical knowledge of cloud-native technologies, container orchestration (Kubernetes), CI/CD pipelines, and DevOps practices
Experience with observability and monitoring tools (CloudWatch, Datadog, Prometheus, Grafana, or similar)
Excellent communication skills across technical and executive audiences
Experience managing globally distributed remote teams across multiple regions and time zones
Highly Desirable:
Multi-cloud experience (AWS and GCP) with hands-on implementation experience
Additional AWS certifications (Security Specialty, Advanced Networking, etc.)
Experience with FinOps practices, cloud cost optimization, and financial planning
Knowledge of AI/ML services and modern data platform architectures
Contribution to open-source projects or technical community involvement
Experience with platform engineering and developer experience (DevX) initiatives
YOU (BEHAVIORAL SKILLS)
Strategic thinker who develops clear technical roadmaps and communicates vision to all audiences
Collaborative leader with excellent cross-functional communication and ability to work across technical and business boundaries
Technically deep in AWS with passion for cloud innovation, security, and operational excellence
Results-oriented with data-driven approach to improving team performance and service quality
Proactive and autonomous self-starter who actively seeks efficiencies and leverages AI/automation
Customer-focused with commitment to enabling internal teams and delivering excellent service experiences
BENEFITS & PERKS
Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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The expected compensation for this position is:
$198 000,00 USD - $248 000,00 USD** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Website: https://www.ticketmaster.com/
Headquarter Location: West Hollywood, California, United States
Employee Count: 10001+
Year Founded: 1976
IPO Status: Delisted
Last Funding Type: Post-IPO Equity
Industries: Concerts ⋅ Digital Entertainment ⋅ Events ⋅ Media and Entertainment ⋅ Ticketing