Job Summary:

Company: Amphitheatre Ireland Limited

Location: 3Arena, Dublin

Reports to: Deputy Manager, Private Members Clubs    

Working Hours: Full time, permanent

Role Description

Establishing relationships with our members / partners and providing a standard of service in the office and in the club that promotes loyalty and retention.

Who you are

Competencies / Skills / Knowledge / Experience

• Restaurant / Hotel experience within a high-quality environment at Assistant Manager level for a minimum of one year
• The candidate needs to be a flexible and adaptable person, capable of managing work demands during the week, at night and at weekends.  
• A previous admin role is a distinct advantage

• Strong organisational and planning skills

• Accuracy and attention to detail

• Exceptional customer service skills
• Naturally capable of creating and building strong relationships at all levels.   

Behaviours

• Passionate about your work, ambitious to improve the processes and systems used within the job 

• Strong communicator
• Team player

• A problem solver

What the role includes

Providing members with professional and efficient account management services, via phone and email Using the booking system to carry out a range of functions for the management of members accounts Administrative planning for shows Attendance at team meetings to collaborate on managing the specifics for the department weekly Show planning – responsible for the smooth running of an assigned club floor on a show night. Staffing levels must be reviewed as attendance numbers finalise, checks that all the operational equipment needed is present and that all the equipment in the room is in good working order Show day – ensure the club is set up specific to the show requirement, briefing staff, managing service once doors open, monitoring staff performance, take the opportunity to meet with as many members / partners as possible, deal with any issue that arise, complete cash reconciliation and sales reporting and oversee that all closing duties have been completed Overall responsibility for a club floor – timely follow-up on any malfunctioning or missing resources and ensuring H&S compliance Participating in the hiring, training, and mentoring of staff of the private members club Collaborator on operational planning for events as required Any other reasonable duty as requested by management

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com