Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

Join a fantastic product team passionate about enabling customer journeys with frictionless, defect-free credit card capabilities.

The Principal Operations Strategy role will manage Letters operations and strategy while leading enhancements to the experience in collaboration with the Card Letters Product Owner. With a focus on responsible risk management, you will support and enhance processes, control activities, and procedures while working cross-functionally with stakeholders including Business Risk and Compliance.

What You’ll Do

• Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world class customer experience.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Serves as the primary liaison between business partners and operations teams for servicing processes.
• Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.
• Relationship management with business partners and management of system related projects from idea to implementation.
• Ensures sound operational processes and procedures are developed and documented.
• Develops any necessary remediation plans and ensure their timely completion.
• Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.
• Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.

Qualifications You’ll Need

The Basics

• Bachelor's Degree in Business Administration and Management and Social Sciences or related field 
• 6+ years’ experience: Customer Service, Financial Services Operations or Related
• In lieu of degree – 8+ years’ experience: Customer Service, Financial Services Operations or Related

Bonus Points If You Have

• Master’s Degree
• Certification in Lean or Six Sigma
• Experience using process management tools such as IBM Blueworks Live
• Experience working with partners including Internal Audit, Business Risk, and Compliance
• Exposure to OpenText Exstream or a similar communications management platform
• Exposure to agile and scrum delivery

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Application Deadline:

The application window for this position is anticipated to close on Aug-20-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.