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San Diego Gulls aims to provide a great experience for employees and guests alike!  Join the team and become part of an industry-leading sports and entertainment organization.

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Job Title:

Account Service Executive

Pay Details:

The starting hourly rate for this position is $22.00 per hour.

Summary of Position

The Account Service Executive is a full-time, non-exempt position within the San Diego Gulls Ticket Sales Department.  The primary responsibility for a Account Service Executive is the customer service and retention of Season Ticket Member accounts, while working towards team renewal and sales goals. This position requires strong customer service and organizational skills.

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Responsibilities

• Cultivate relationships with assigned Season Ticket Members
• Make proactive efforts to personally contact (by phone or in person) all assigned Season Ticket Members
• Effectively execute the Season Ticket Member call campaigns and communicate with accounts one-on-one throughout the year
• Respond (in person, via phone and/or email) to all client questions, ticket exchange requests, and issues from the assigned Season Ticket Members in an efficient, courteous, and timely manner
• Meet or exceed individual & Service Team renewal goals set forth each season by providing outstanding personal service to each ticket holder, reviewing the renewal status of each account, and taking correct action
• Responsible for Season Ticket Renewal process including coordinating mailings, following up with customers, confirming orders, and providing necessary information and documentation to clients to assist them with their renewals
• Generate new business revenue through upgrades, add-ons, referrals, and new sales of ticket packages
• Encourage Ticket Members to upgrade their plans and/or add seats to their accounts when buying behaviors indicate a potential benefit to the ticket holder
• Use CRM to accurately record contact management and sales pipeline tracking.  
• Review account information on the ticketing system to make sure it is up-to-date, correct, and complete
• Make recommendations to or alert management when an account is having a negative effect on the company or other valuable customers, such as chronic collection, behavioral or account management issues
• Assist in game day responsibilities (in person meetings, service table) as well as at special events held by the San Diego Gulls organization to solidify relationships with Season Ticket Members
• Be a team-player and help other Account Service Executive’s clients as needed during games, via the general phone line, and during colleague’s absences
• Maintain thorough knowledge of Gulls Elite Membership benefits, policies, procedures, and processes
• Communicate information about the Gulls, including but not limited to Pechanga Arena/guest service information, game schedules, current player roster, etc.
• Always Represent the Gulls in the most professional and positive way when interacting with clients
• Other duties as assigned

Skills

• Bachelor’s Degree preferably in Business, Sports Management, or related field
• Minimum of one (1) year of customer/guest service or sales experience in a fast-paced, high-pressure environment- preferably in professional sports ticket sales
• Demonstrated ability to meet and exceed stipulated sales goals
• Strong customer service skills and ability to respond and resolve all customer concerns
• Competitive and high energy attitude with a passion for customer service and sports sales
• Possess high degree of discretion, integrity, professionalism, and accountability
• Excellent communication skills, both written and verbal
• Strong collaboration, communication, time management and organizational skills
• Proven ability to multi-task and meet deadlines
• Flexible schedule with the ability to work nights, weekends and some holidays as required   
• Strong computer skills, including knowledge of Microsoft Office (Word, Excel, and Outlook) experience in Veritix – Back Office
• Valid driver’s license required with good driving record
• Fluently bilingual in English / Spanish is a plus

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 1-2 Year's