Job Description

As a Senior Product Manager at AirAsia MOVE, you will play a crucial role in shaping the digital experience for both our customers and merchants. This is a leadership role where you will work closely with various stakeholders to define, develop, and deliver digital solutions that enhance customer support, merchant support, and back-office systems. Your main objective will be to drive product development and ensure a seamless, device-agnostic experience across all channels.

1. Product Strategy & Vision

• Collaborate with stakeholders to conceptualize, define, design, and develop the product backlog.
• Define product vision, roadmap, and growth opportunities.
• Work closely with cross-functional teams to ensure product alignment with business strategy and customer needs.

2. Product Development & Execution

• Lead the Agile development teams through the entire product lifecycle — from ideation to prototyping to engineering and production.
• Ensure the team maintains a groomed backlog and works on features with maximum value.
• Plan and prioritize the product backlog, ensuring continuous development of high-priority features.
  

3. Stakeholder & Team Management

• Provide vision and direction to the Agile teams, ensuring they have all necessary resources and context for success.
• Lead the planning and execution of product release plans, and set clear expectations for delivery.
• Act as a key point of contact for stakeholders, ensuring that product objectives and timelines are met.
  

4. Market Research & Competitive Analysis

• Research and analyze market trends, competitors, and customer needs.
• Stay abreast of industry changes and incorporate new trends into the product roadmap.
• Use data-driven insights to make informed decisions and prioritize initiatives.
  

5. Continuous Improvement & Agile Practices

• Play an active role in mitigating impediments impacting successful completion of release goals.
• Advocate for best practices in Agile and Scrum processes and ensure they are followed across teams.
  

Required Qualifications & Experience

Essential:

• Degree in Computer Science, Engineering, or relevant field.
• 6+ years of experience in product management, with at least 3 years in a product management role, preferably in E-Commerce, Customer Support, or Merchant Support.
• Experience managing high-traffic E-Commerce sites (500k+ visitors per day).
• Familiarity with A/B testing and Conversion Rate Optimization (CRO).
• Strong understanding of APIs, microservices, UI/UX, and experience with JavaScript and/or Python.
• Good knowledge of cloud technologies (preferably Google Cloud), including App Engine, Pub/Sub, Cloud Storage, Big Query, etc.
• In-depth knowledge of Agile processes and principles.
• Outstanding communication, presentation, and leadership skills.
• Strong analytical and problem-solving skills.
  

Preferred:

• Prior experience in the Travel or E-Commerce domain.
• Experience working with Data Science teams.
• Knowledge of advanced Agile practices, such as continuous discovery.