JOB PURPOSE

This is an entry-level sales position aimed at qualifying and closing inbound leads.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to lead inquiries obtained through various online mediums while also answering incoming calls from potential customers.
• Focus on transactional business and sporadic shippers
• Educate potential customers on the freight industry
• Qualify potential long term customers and identify their needs
• Troubleshoot and solve customer issues in order to provide the best customer service experience possible
• Close inbound sales leads and up-sell products and services when appropriate
• Correspond with customers and freight carriers via phone and email in a professional and effective manner

JOB REQUIREMENTS

• Bachelor’s degree in Business or related field

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong communication, negotiation and problem solving skills
• Competitive nature with a sense of urgency in a fast-paced environment
• Excellent interpersonal and customer service skills
• Possess organizational skills in a detail-oriented setting
• Team player with ability to multi-task in a results-driven environment
• MS Office skills and related computer knowledge

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. 

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

Local travel is required. Out of state travel is limited but may be required for special training/conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘[email protected].'