General Information

Position: Partner Service Agent CL 13 (German)

Location: D4, Ballsbridge (Working from office) - option of hybrid (following ramp up period and performance based)

Contract: Full-time role 40 hours per week.

Work Hours: Monday - Friday, 9am - 6pm

For internal applicants, the type of contract will remain unchanged. 

** Kindly be informed that sponsorship is not available for this position.

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
Your primary interaction is within your own team and your direct supervisor.
In this role you will be given detailed instructions on all tasks.
The decisions that you make impact your own work and are closely supervised.
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.

The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles

Duties and Responsibilities:

• The Scaled Partnerships team provides tailored advice to online creators on how to optimize their organic growth on social media platforms.

• Our Media Experts connect with creators through 1 1 calls and update them on new products, insights, and trends on the platforms across several markets.

• We liaise with internal client teams e.g. Sales Marketing Product in connecting various data points related to partner feedback.

• Advise partners on their organic growth strategy on social media via outbound calls.

• Serve as a product and organic growth strategy consultant educating partners on product solutions and best practices in line with client company priorities.

• Communicate effectively with partners to understand their goals and suggest an appropriate solution in line with client company priorities.

• Solicit, organize, and contextualize product feedback from partners.

• Act as a subject matter expert on Scaled Partnerships workflows, products, and processes.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Required Skills

• Language(s) Required: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

​  English (B2+/C1; both writing and speaking)

  German (C1)

• Digital Media Rights Intellectual Property

• Exceptional communication and presentation skills.

• Self-motivated and independent thinker who is ready to take on initiatives.

• Proactive approach and problem-solving skills.

• Ability to operate within a team environment, multi-tasking, and prioritizing work across supported clients.

Qualifications

• YOE 0 to 1 years

• Qualification High School Diploma GED

• BA or equivalent work experience.

• 1 years of work experience in a Service Desk or Call Centre.

• 1 years of Sales related work experience.

• Desirable background and full understanding of media partnerships or Digital Marketing Social

• Media Advertising.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities